Canon VB-R13VE Manual
T
roubleshooting
9
153
Messages Recorded in the Log Files
Log File Locations
The Storage Server log files are saved in the following folder on the computer where the server is installed.
<System drive>:\ProgramData\Canon\WebView\NVR30\Log\
Types of Log Files
Error Messages
Messages shown below are recorded in the log file when an error occurs.
[Organize
Layouts and
Layout
Sequences]
dialog box
Layouts and
Layout
Sequences]
dialog box
You cannot delete the layout
sequence <layout sequence
name> because it is the current
layout sequence.
sequence <layout sequence
name> because it is the current
layout sequence.
Tried to delete the current layout sequence.
You cannot move the folder
<folder name> because it
contains an open layout
sequence.
<folder name> because it
contains an open layout
sequence.
Tried to move the folder that contains the layout sequence currently
in use.
in use.
You cannot move the folder
<folder name> because it
contains an open layout.
<folder name> because it
contains an open layout.
Tried to move the folder that contains the current layout.
You cannot delete the folder
<folder name> because it
contains the current layout.
<folder name> because it
contains the current layout.
Tried to delete the folder that contains the current layout.
Unable to create folder.
The name <folder name>
already exists.
The name <folder name>
already exists.
Tried to create a new folder using the same name as an existing
folder.
folder.
Unable to change layout folder
name. The name <folder name>
already exists.
name. The name <folder name>
already exists.
Tried to rename a folder using the same name as an existing folder.
You cannot move folder <folder
name> because it contains
layout <layout name> used by
layout sequence <layout
sequence name> which is open.
name> because it contains
layout <layout name> used by
layout sequence <layout
sequence name> which is open.
Tried to move a folder that contains a layout registered to the current
layout sequence.
layout sequence.
You cannot delete folder <folder
name> because it contains
layout <layout name> used by
layout sequence <layout
sequence name> which is open.
name> because it contains
layout <layout name> used by
layout sequence <layout
sequence name> which is open.
Tried to delete a folder that contains a layout registered to the current
layout sequence.
layout sequence.
Message
Cause
File Name
Description
storage_server_log_xxxxxxxxxxxx_x.csv
Log file for the Storage Server
viewer_log_xxxxxxxxxxxx_x.csv
Log file for the Viewer
RM_manager_log_xxxxxxxxxxxx_x.csv
Log file for the RM Manager
Message
Description
Cannot rename storage_server.cfg.tmp to
storage_server.cfg file
storage_server.cfg file
A temporary file for the configuration file was found, but
could not be renamed.
could not be renamed.
No configuration file found.
Could not find the Storage Server configuration file.