Canon VB-R13VE Manual
T
roubleshooting
9
157
Events can be checked in the RM Manager [Live Events] tab and the Viewer’s [Live Events Log]. If an e-mail notification is
sent using the e-mail notification function, the event type is shown as a code.
Camera Errors
The e-mail notification feature will describe camera errors using a format of COMM codes, and detailed information such as
error type and error number. The event panel will only show the error number.
Event Information
Event Type
Events Log Display
Code
Motion Detection
[Motion On] or [Motion Off]
MOTN
Sensor Recording
[Sensor On] or [Sensor Off]
SENS
Manual Recording (Record Now)
[Record Now Started] or [Record Now Stopped]
OPER
Intelligent Function
[Intelligent Function On] or [Intelligent Function Off]
PLUG
Volume Detection
[Volume Detection On] or [Volume Detection Off]
Scream Detection
[Scream Detection On] or [Scream Detection Off]
Event Consolidation
[Event Consolidation ON] or [Event Consolidation OFF]
Recording Formats
[Recording Started] or [Recording Stopped]
RECD
Recording Frame Rate Changed
[Recording Frame Rate reduced due to high load issues] or [Reverted to
the Recording Frame Rate due to resolution of high load issues]
the Recording Frame Rate due to resolution of high load issues]
RFRM
Low Disk Space Warning
[Warning: Low Disk Space]
DLIM
Delete recorded files (when disk
space is insufficient)
space is insufficient)
[Delete recorded files (when disk space is insufficient) started] or [Delete
recorded files (when disk space is insufficient) stopped]
recorded files (when disk space is insufficient) stopped]
LDDL
Delete recorded files (when disk
space is low)
space is low)
[Delete recorded files (when disk space is low) started] or [Delete recorded
files (when disk space is low) stopped]
files (when disk space is low) stopped]
LDWN
Suspending/Resuming Recording [Recording Suspended] or [Fixed: Recording Resumed]
RSUS
Camera Communications Error
[Error: Cannot Connect to Camera] or [Connection to Camera Fixed]
COMM
Storage Server Starting/Stopping
[Storage Server Started] or [Storage Server Stopped]
SSUP
Error
Type
Type
Error
Number
Number
Meaning
1
12004
An internal error occurred.
2
12007
The host name could not be resolved. This error is generated when a host name that is not
registered in the DNS is specified or when a problem occurred in communication with the DNS
itself.
registered in the DNS is specified or when a problem occurred in communication with the DNS
itself.
3
12029
The connection to the camera failed. Normally 12002 is generated.
4
12030
The connection to the camera has been aborted. The disconnect process itself is recorded when
it executes normally.
it executes normally.
12152
An unidentified server error.
5
401
The user name and password for connecting to the camera is incorrect.
403
A connection cannot be established due to an IP address restriction on the camera. This may also
be returned by a proxy server.
be returned by a proxy server.
500
Occurs when the HTTP server is running but the Storage Server is not started. It may also occur
during normal operation if the camera is restarted.
during normal operation if the camera is restarted.
404
HTTP related error.
5xx
6
0
Connection with the camera was terminated unexpectedly.
12017
The communication was canceled. This error does not indicate a problem and may be generated
during normal operation.
during normal operation.
7
12002
A request timeout occurred. Indicates that the connection or request transmission failed.