ASUS 4G-AC55U User Manual

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6 Troubleshooting
This chapter provides solutions for issues you may encounter with 
your router. If you encounter problems that are not mentioned 
in this chapter, visit the ASUS support site at: http://support.asus.
com/ f
or more product information and contact details of ASUS 
Technical Support.
6.1  Basic Troubleshooting
If you are having problems with your router, try these basic steps 
in this section before looking for further solutions.
Upgrade Firmware to the latest version.
1.  Launch the Web GUI. Go to Advanced Settings > 
Administration > Firmware Upgrade tab. Click Check to 
verify if the latest firmware is available. 
2.  If the latest firmware is available, visit the ASUS global 
website at http://www.asus.com/Networks/Wireless_
Routers/4GAC55U/#download to download the latest 
firmware. 
3.  From the Firmware Upgrade page, click Browse to locate the 
firmware file.  
4. Click 
Upload to upgrade the firmware.
Restart your network in the following sequence:
1.  Turn off the modem.
2.  Unplug the modem.
3.  Turn off the router and computers.
4.  Plug in the modem.
5.  Turn on the modem and then wait for 2 minutes.
6.  Turn on the router and then wait for 2 minutes.
7.  Turn on computers.