Canon imageCLASS MF7470 Manual

11‑21

Troubleshooting

If a job or operation does not complete successfully, check the error code, and 
perform the necessary operations according to the error code displayed. You can 
check the error code on the Details screen when you press [Log] on the System 
Monitor screen. (See “Checking Device Status,” on p. 1-24.)
If a send, receive, or fax job does not complete successfully, the error code is printed 
in the Results column on the Activity Report and TX Report. However, if a send job is 
canceled, “STOP” is printed in the Results column on the TX Report.

For details on reports, see Chapter 11, “Appendix,” in the Reference Guide.
See the table below for individual error codes.

A paper or originals may be jammed.

Remove the jammed paper or 
originals.

An attempt was made to send a 

document of 17 1/8" (432 mm) or 

longer from the feeder.

–

Divide the document into smaller 

parts and send from the platen 

glass. 

–

A document takes a long time to 

send because it contains too much 

data. 

–

Reduce the scanning resolution 

before sending.

–

A document takes a long time to 

receive.

–

Contact the other party and ask 

them to reduce their scanning 

resolution or divide the document 

into smaller parts for sending.

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