Netgear STM150 ProSecure Web and Email Threat Management Appliance Reference Manual
Chapter 7. Troubleshooting and Using Online Support
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ProSecure Web/Email Security Threat Management (STM) Appliance
To submit a file to NETGEAR for analysis:
1.
Select Support > Malware Analysis from the menu. The Malware Analysis screen
displays:
displays:
Figure 130.
2.
Complete the fields as explained in the following table:
3.
Click Submit.
Accessing the Knowledge Base and Documentation
To access NETGEAR’s Knowledge Base for the STM, select Support > Knowledge Base
from the menu.
from the menu.
To access NETGEAR’s documentation library for your STM model, select Support >
Documentation from the menu.
Documentation from the menu.
Table 62. Malware Analysis Settings
Setting
Description
Email Address
The email address of the submitter to enable NETGEAR to contact the submitter
if needed.
if needed.
Import from File
Click Browse to navigate to the file that you want to submit to NETGEAR.
Source / Product Model
Specify where the file originated (for example, an email address if received via
email) and, if known, which product or scan feature (for example, the STM or a
desktop antivirus application) detected the file.
email) and, if known, which product or scan feature (for example, the STM or a
desktop antivirus application) detected the file.
Description
As an option, include a description or any information that is relevant.