Netgear FVS318Gv2 – ProSAFE VPN Firewall Series Reference Manual
Troubleshooting
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NETGEAR ProSAFE VPN Firewall FVS318G v2
The factory default login name is admin, and the password is password. Make sure that
Caps Lock is off when entering this information.
Caps Lock is off when entering this information.
Note:
To be able to configure the VPN firewall, your computer’s IP address
does not need to be on the same subnet as the VPN firewall.
does not need to be on the same subnet as the VPN firewall.
If the VPN firewall does not save changes you made in the web management interface,
check the following:
check the following:
•
When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
another menu or tab, or your changes are lost.
•
Click the Refresh or Reload button in the web browser.
The changes occurred, but the web browser might be caching the old configuration.
When You Enter a URL or IP Address, a Time-Out Error
Occurs
Occurs
A number of things could be causing this situation. Try the following troubleshooting steps:
•
Check whether other computers on the LAN work correctly.
If they do, ensure that your computer’s TCP/IP settings are correct. If you use a fixed
(static) IP address, check the subnet mask, default gateway, DNS, and IP addresses on
the Broadband ISP Settings screen. For more information, see
(static) IP address, check the subnet mask, default gateway, DNS, and IP addresses on
the Broadband ISP Settings screen. For more information, see
•
If the computer is configured correctly but still not working, ensure that the VPN firewall is
connected and turned on.
connected and turned on.
Connect to the web management interface and check the VPN firewall’s settings. If you
cannot connect to the VPN firewall, see
cannot connect to the VPN firewall, see
•
If the VPN firewall is configured correctly, check your Internet connection (for example,
your modem, dish, or router) to make sure that it is working correctly.
your modem, dish, or router) to make sure that it is working correctly.
Troubleshoot the ISP Connection
If your VPN firewall is unable to access the Internet, first determine whether the VPN firewall
is able to obtain a WAN IP address from the ISP. Unless you were assigned a static IP
address, your VPN firewall requests an IP address from the ISP. You can determine whether
the request was successful using the web management interface.
is able to obtain a WAN IP address from the ISP. Unless you were assigned a static IP
address, your VPN firewall requests an IP address from the ISP. You can determine whether
the request was successful using the web management interface.
To check the WAN IP address:
1.
Log in to the unit: