Netgear WAC104 – Dual Band 802.11ac Wireless Access Point User Manual

If your computer or WiFi device is connected to the access point but unable to load any web pages from
the Internet, it might be for one of the following reasons:

Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to
numeric IP addresses. If you manually entered a DNS address when you set up the access point (that
is, the access point uses static IP address settings), reboot your computer and verify the DNS address.
Alternatively, you can configure your computer manually with DNS addresses, as explained in your
operating system documentation.

Your computer might not use the router to which the access point is connected as its TCP/IP bridge.
If your computer obtains its information by DHCP, reboot the computer and verify the address of the
router to which the access point is connected.
For information about TCP/IP problems, see 

 on page

73.

If you are unable to log in to the access point from a computer on your local network and use the access
point web management interface, check the following:

If you are using an Ethernet-connected computer, check the Ethernet connection between the computer
and the access point.

Make sure that the IP address of your computer is in the same subnet as the access point.
If you did not enable the access point’s DHCP client or configure a static IP address when you connected
the access point to your router or network (see 

on page 12), the access point uses its default IP address of 192.168.0.100. In this situation, you must
change the IP address on your computer to 192.168.0.210 with subnet mask 255.255.255.0 so that the
IP addresses of your computer and the access point are in the same IP subnet.

If your access point’s IP address was changed and you do not know the current IP address, use an IP
scanner application to detect the IP address. If you still cannot find the IP address, clear the access
point’s configuration to factory defaults. This sets the access point’s IP address to 192.168.0.100. For
more information, see 

 on page 76.

Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer,
click the Refresh button to be sure that the Java applet is loaded.

Try quitting the browser and launching it again.

Make sure that you are using the correct login information. The user name is admin, and the default
password is password. Make sure that Caps Lock is off when you enter this information.