Netgear WAC104 – Dual Band 802.11ac Wireless Access Point User Manual

If you are logged in to the access point web management interface and the access point does not save the

changes that you make on a page, do the following:

When entering configuration settings, always click the 

Apply button before moving to another page or

tab or your changes are lost.

Click the 

Refresh or Reload button in the web browser. It is possible that the changes occurred but

that the old settings remain in the web browser’s cache.

Most network devices and routers contain a ping utility that sends an echo request packet to the designated

device. The device then responds with an echo reply.You can easily troubleshoot a network using the ping

utility in your computer or workstation.

You can ping the access point from your computer to verify that the LAN path to your access point is set up

correctly.

From the Windows taskbar, click the 

Start button and select Run.

In the field provided, enter 

ping followed by the IP address of the access point, as in this example:

Click the 

OK button.

A message such as the following one displays:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, one of the following problems might be occurring:

Wrong physical connections

For a wired connection, make sure that the numbered LAN LED is lit for the port to which you are

connected.