Netgear AirCard 791L – Verizon Jetpack® 4G LTE Mobile Hotspot (AC791L) User Manual

If the No Signal icon displays on either the LCD or the Jetpack Admin website, the Jetpack is 
in a zero coverage area and is not connected to the mobile broadband network. Make sure 
that you are in your network provider’s coverage area.

If you are using your Jetpack while connected to a VPN, you might not be able to access the 
Jetpack Admin website using http://my.jetpack.

To directly access the Jetpack Admin website hosted on the device, enter http://192.168.1.1 
in your browser.

A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP 

address from certain routers. More information and a fix are available at 

or visit the Microsoft support website and search for 

knowledge base article 928233.

Review this section for answers to questions about your Jetpack battery.

Make sure that the battery is inserted in the Jetpack and that it is fully charged or is charging. 
For more information about the battery, see the following sections:

If you are in a low-coverage area, are transferring a lot of data, or left the Jetpack in a hot 
location, the internal temperature of the Jetpack can rise above 45°C. In these conditions, the 
battery cannot be charged due to safety limits with lithium-ion battery technology.

Check to ensure that the USB cable and the wall charger are connected securely and are 
working correctly.

For information about extending the life of the battery, see 

46.