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Netgear AC815S – AT&T Unite Explore™ User Manual

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Troubleshooting 
90
AirCard 815S Mobile Hotspot 
View Alerts
23.
SIM Not Installed
Ensure that the micro SIM card is installed correctly. The mobile hotspot comes with a 
preinstalled SIM. For information about replacing a SIM, see 
11.
SIM Error
  —
  Check SIM
Ensure that your network service provider’s micro SIM card is inserted in the mobile hotspot. 
If a problem still exists, contact customer service. The micro SIM card might be damaged and 
need replacing.
SIM Locked
You can unlock the SIM.
To unlock the micro SIM card from the mobile hotspot web page:
1. 
Contact customer service for the PIN to unlock the micro SIM card.
2. 
From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web 
browser.
3. 
Enter http://attwifmanager/.
The mobile hotspot web page displays.
4. 
Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
5. 
Enter the micro SIM PIN when prompted.
6. 
Click the Save button.
Your settings are saved.
Temperature-Related Alerts
The mobile hotspot is designed to work over a wide temperature range. (For more 
information, see 
96.) The mobile hotspot shuts down 
automatically if it goes out of the supported temperature range.