Netgear AirCard 790S (Zain) – Zain LTE Advanced Hotspot User Manual

If you are experiencing problems connecting to the hotspot, try the following suggestions:

Turn off your device and take the battery out, wait 10 seconds, put the battery back in, 
and turn your device on.

Restart your computer.

Turn off or temporarily disable any security programs or firewalls.

If possible, try using another computer or Wi-Fi device to connect to your hotspot. If you 
can, then the problem is with the device that cannot connect, not the hotspot.

If you are connected to the hotspot but cannot connect to the Internet, try the following 
suggestions:

Check the display status on the touchscreen.

Make sure that network coverage is available in your area.

Make sure that your micro SIM card is active and enabled with data services.

Wait one to two minutes for the hotspot to initialize.

Confirm that your account is activated and that no other Internet connections are active.

Switch your hotspot off and on and restart your computer or Wi-Fi device.

Check to see if you can access www.zain.com. If you can access www.zain.com but you 
cannot access other non-Zain websites, you might need to top up or recharge your 
pre-paid SIM card.

If you are in a low-coverage area, are transferring a lot of data, or left the hotspot in a hot 
location, the internal temperature of the hotspot can rise above 45°C. In these conditions, the 
battery cannot be charged due to safety limits with lithium-ion battery technology.

Check to ensure that the USB cable and the AC wall charger are connected securely and are 
working correctly.

Your hotspot has poor reception. Try moving it to a location with a clear view of the sky (for 
example, near a window).