Netgear NeoTV™ PRIME with Google TV™ User Manual

Tips and Troubleshooting

Tips for Wireless Network Connections

Place your player within range of your wireless network. 

For best wireless reception, avoid enclosing your player in a cabinet.

Make sure that the NeoTV Wi-Fi is turned on and connected to your wireless network. See 

on page 27.

If you do not receive a strong signal during the onscreen setup, rotate your player or 
move it closer to your router.

I See the Picture but I Do Not Hear Any Sound

Make sure that your NeoTV and your TV are not muted.

Increase the volume on the TV.

Increase the volume on the cable or satellite box if you are using one.

My Remote Is Not Working

Check to see if the batteries are installed correctly.

Replace the batteries.

Try pairing the remote by following steps in 

How to Exit Netflix or LiveTV

Press and hold the Back button on the remote control. An exit screen displays and asks you 
to confirm that you want to exit.

How to Deactivate Netflix

Select the All Apps icon on the Home screen.

Use the directional navigation buttons on the remote control to select the Netflix app.

Press and hold the OK button on the remote control. An application information screen 

displays. 

Select Clear Data on the application information screen.