Netgear DGND3300v1 – N300 Wireless Dual Band ADSL2+ Modem Router Installation Guide

Troubleshooting

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. Alternatively, you can configure your computer manually with 

DNS addresses, as explained in your operating system documentation.

•

Your computer may not have the wireless ADSL modem router configured as its TCP/IP 
default gateway.

If your computer obtains its information from the modem router by DHCP, reboot the 
computer and verify the modem router address as described in 

.

Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet 
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP 
network is made easy by using the ping utility in your computer.

You can ping the router from your computer to verify that the LAN path to your router is set up 
correctly.

From the Windows toolbar, click the Start button and select Run.

In the field provided, type Ping followed by the IP address of the router, as in this example:

Click OK.

You should see a message like this one:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

•

Wrong physical connections