Netgear DGN3500 – N300 Wireless Gigabit ADSL2+ Modem Router User Manual
Troubleshooting
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N300 Wireless Gigabit ADSL2+ Modem Router DGN3500
If the ADSL link LED is lit, a link has been established to the connected device. If a LAN
port is connected to a 100 Mbps device, verify that the port’s LED is green. If the port is
10 Mbps, the LED is amber.
port is connected to a 100 Mbps device, verify that the port’s LED is green. If the port is
10 Mbps, the LED is amber.
If any of these conditions does not occur, refer to the appropriate following section.
“Welcome” Page Displays instead of Router Management
Interface
This situation can occur if the CD Setup Wizard does not complete successfully; the unit will
stay in “Wizard Mode”. If the “Welcome” page displays instead of the Router Management
interface when you try to go to the Internet or log into the Router Management interface, you
can bypass the wizard using one of the following methods:
stay in “Wizard Mode”. If the “Welcome” page displays instead of the Router Management
interface when you try to go to the Internet or log into the Router Management interface, you
can bypass the wizard using one of the following methods:
•
Log into the Router Management interface at http://routerlogin.com/basicsetting.htm.
•
Perform a factory reset to take the router out of “Wizard Mode” altogether.
Power LED Is Not On
If the Power and other LEDs are off when your router is turned on:
•
Make sure that the power cord is properly connected to your router and that the power
supply adapter is properly connected to a functioning power outlet.
supply adapter is properly connected to a functioning power outlet.
•
Check that you are using the 12 V DC power adapter supplied by NETGEAR for this
product.
product.
If the error persists, you have a hardware problem and should contact Technical Support.
Power LED Is Red
When the router is turned on, it performs a power-on self-test. If the Power LED turns red
after a few seconds or at any other time during normal operation, there is a fault within the
router. The Power LED also turns red when you press the Wireless On/Off and WPS buttons
on the side panel of the router simultaneously for 6 seconds, and blinks red 3 times when you
release these buttons. However, in this case, the wireless modem router is working normally.
after a few seconds or at any other time during normal operation, there is a fault within the
router. The Power LED also turns red when you press the Wireless On/Off and WPS buttons
on the side panel of the router simultaneously for 6 seconds, and blinks red 3 times when you
release these buttons. However, in this case, the wireless modem router is working normally.
If the Power LED turns red to indicate a router fault, turn the power off and on to see if the
router recovers.
router recovers.
If the power LED is still red 1 minute after power up:
•
Turn the power off and on to see if the router recovers.
•
Clear the router’s configuration to factory defaults. This sets the router’s IP address to
192.168.0.1. This procedure is explained in
192.168.0.1. This procedure is explained in
If the error persists, you might have a hardware problem and should contact Technical
Support.
Support.