Netgear C3700 – N600 WiFi Cable Modem Router User Manual

Page of 186
350 East Plumeria Drive
San Jose, CA 95134 
USA
October 2015
202-11496-02
genie App
User Manual

Summary of Contents of user manual for Netgear C3700 – N600 WiFi Cable Modem Router

  • Page 1: genie Appgenie App User Manual October 2015 202-11496-02 350 East Plumeria Drive San Jose, CA 95134 USA
  • Page 2 NETGEAR genie App Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product,...
  • Page 3: ContentsContents Chapter 1 Getting Started Router Requirements . . . . . . . . . . . . ....
  • Page 4 NETGEAR genie App View the Network Map Locally . . . . . . . . . . ....
  • Page 5 NETGEAR genie App Remotely Access Your Router from a Windows Computer. . . . . . . . ....
  • Page 6 NETGEAR genie App Allow Media Files to Play on Your iOS Device. . . . . . . ....
  • Page 7: 1. Getting Started1. Getting Started 1 NETGEAR provides free desktop and mobile genie apps that let you manage your router. This manual...
  • Page 8 NETGEAR genie App Router Requirements To view a list of routers that can be managed using the genie app,...
  • Page 9 NETGEAR genie App To use a mobile app, you need a WiFi connection from your Android or iOS device...
  • Page 10 NETGEAR genie App  To enable or disable autostart for the Windows desktop genie app: 1. Right-click the genie...
  • Page 11 NETGEAR genie App Log In to Your Router Locally Using the Desktop genie App  To log in to...
  • Page 12 NETGEAR genie App 4. In the Login as menu, click At home. 5. Enter the router password. The default...
  • Page 13 NETGEAR genie App 3. Tap the Login button. 4. In the Login as menu, tap At home. 5. Enter...
  • Page 14 NETGEAR genie App 2. Launch the genie app. Getting Started 14
  • Page 15 NETGEAR genie App 3. Tap Login. Getting Started 15
  • Page 16 NETGEAR genie App 4. At the top of the page, tap Options. 5. Tap At home. 6. Enter the...
  • Page 17 NETGEAR genie App  To view information about the app using the desktop genie app for Windows computers: 1....
  • Page 18 NETGEAR genie App View Information About the iOS Mobile genie App Use the mobile genie app for iOS devices...
  • Page 19: 2. Manage Your Internet Connection2. Manage Your Internet Connection 2 This chapter contains the following sections: • Monitor Your Internet Connection Using the Desktop...
  • Page 20 NETGEAR genie App Monitor Your Internet Connection Using the Desktop genie App  To monitor your Internet connection using...
  • Page 21 NETGEAR genie App 3. Click the Internet button. 4. In the Speed Test field, type the URL for a...
  • Page 22 NETGEAR genie App The genie app tries to detect and fix the problem: The screen adjusts based on the...
  • Page 23 NETGEAR genie App The Home page displays. 3. Click the Router Settings button. The Router Login page displays. 4....
  • Page 24 NETGEAR genie App Set Up the Traffic Meter Locally Using the Android Mobile genie App  To set up...
  • Page 25 NETGEAR genie App 9. To change a traffic meter setting, tap the setting: • Monthly Limit. Traffic limit by...
  • Page 26 NETGEAR genie App 7. Tap the Traffic Meter button . When the traffic meter is on and set up,...
  • Page 27: 3. Manage Your WiFi Network3. Manage Your WiFi Network 3 This chapter contains the following sections: • Manage WiFi Connections • View the WiFi...
  • Page 28 NETGEAR genie App Manage WiFi Connections You can connect to a different WiFi network. When you connect to a...
  • Page 29 NETGEAR genie App View the WiFi Channel Usage in Your Area Using the Desktop genie App  To view...
  • Page 30 NETGEAR genie App 2. Launch the genie app . The Home page displays. 3. On the left, click the...
  • Page 31 NETGEAR genie App Change the Router WiFi Settings Using the Desktop genie App  To change the router’s WiFi...
  • Page 32 NETGEAR genie App 7. Click the Modify button. 8. Change the settings as needed: • Wireless Name (SSID). The...
  • Page 33 NETGEAR genie App The default password is password. The router user name, which is admin, is automatically entered. 6....
  • Page 34 NETGEAR genie App 4. At the top of the Login page, tap Options > At home. 5. Enter the...
  • Page 35 NETGEAR genie App Export Router WiFi Settings to a USB Device Using the Desktop genie App You can export...
  • Page 36 NETGEAR genie App The WiFi settings are saved onto the USB device in a file named genieWirelessConfig.exe. View the...
  • Page 37 NETGEAR genie App 7. Click the Network Map button. 8. Enter the router password and click the Login button....
  • Page 38 NETGEAR genie App View the Network Map Locally Using the Android Mobile genie App  To view the network...
  • Page 39 NETGEAR genie App 2. Launch the genie app. The home page displays. 3. Tap Login. 4. At the top...
  • Page 40 NETGEAR genie App Modify Device Information in the Network Map Locally You can modify the device information that displays...
  • Page 41 NETGEAR genie App 7. Click the Network Map button. 8. Enter the router password and click the Login button....
  • Page 42 NETGEAR genie App 9. Click that device icon. 10. Click the Modify button. 11. Select one of the following...
  • Page 43 NETGEAR genie App Modify Device Information Locally Using the Android Mobile genie App  To modify the device information...
  • Page 44 NETGEAR genie App 8. Tap a device icon. 9. Tap the Modify button. 10. Tap one of the following...
  • Page 45 NETGEAR genie App Modify Device Information Locally Using the iOS Mobile genie App  To modify the device information...
  • Page 46 NETGEAR genie App 8. Tap a device icon. 9. Tap one of the following settings and modify: • Device....
  • Page 47 NETGEAR genie App Block or Allow Network Access Using the Desktop genie App  To block or allow to...
  • Page 48 NETGEAR genie App 6. Click a device icon. 7. Click the Block button. The device is blocked from the...
  • Page 49 NETGEAR genie App 8. To allow a blocked device to access the network, click the device and click the...
  • Page 50 NETGEAR genie App 7. Tap the Network Map button. 8. Tap the Access Control check box. 9. Tap a...
  • Page 51 NETGEAR genie App The device is blocked from the network. 12. To allow a blocked device to access the...
  • Page 52 NETGEAR genie App 5. Enter the router password. The default password is password. The router user name, which is...
  • Page 53 NETGEAR genie App 9. Tap a device on the network map. 10. Slide the Block slider to the right....
  • Page 54 NETGEAR genie App The device is blocked from the network. Manage Your WiFi Network 54
  • Page 55 NETGEAR genie App 11. To allow a blocked device to access the network, slide the Block slider to the...
  • Page 56 NETGEAR genie App 3. Click the Parental Controls button. The genie app checks if your router’s firmware supports Parental...
  • Page 57 NETGEAR genie App The filtering level page displays. b. Select a filtering level and click the Next button. The...
  • Page 58 NETGEAR genie App Set Up Parental Controls locally Using the Android Mobile genie App  To set up parental...
  • Page 59 NETGEAR genie App c. Tap the Take me to the status screen button. 11. To enable Parental Controls, tap...
  • Page 60 NETGEAR genie App 6. Tap Login. The app returns to the home page. 7. Tap the Parental Controls button...
  • Page 61 NETGEAR genie App b. Read the message and tap the OK button. 11. To enable Parental Controls, slide the...
  • Page 62 NETGEAR genie App You can enable or disable your router’s Parental Controls locally or remotely. For more information about...
  • Page 63 NETGEAR genie App 3. Tap the Login button. 4. In the Login as menu tap At home. 5. Enter...
  • Page 64 NETGEAR genie App The app returns to the home page. 7. Tap the Parental Controls button . 8. To...
  • Page 65 NETGEAR genie App The Home page displays. 3. Click the Parental Controls button. 4. Click the Change Custom Settings...
  • Page 66 NETGEAR genie App 7. Tap the Parental Controls button . 8. Tap Change Custom Settings. A web browser automatically...
  • Page 67 NETGEAR genie App 7. Tap the Parental Controls button . 8. Tap Change Custom Settings. A web browser automatically...
  • Page 68 NETGEAR genie App You can also set the Parental Control filtering level remotely using the genie app. For more...
  • Page 69 NETGEAR genie App 7. Click a device icon. 8. Click the Modify button. 9. In the Parental Controls Filtering...
  • Page 70 NETGEAR genie App 2. Launch the genie app. The home page displays. 3. Tap the Login button. 4. In...
  • Page 71 NETGEAR genie App 11. Tap a device connected to the router. 12. Tap the Modify button. Manage Your WiFi...
  • Page 72 NETGEAR genie App 13. Tap the Parental Controls Filtering menu. 14. Tap a filtering level. The filtering level is...
  • Page 73 NETGEAR genie App 8. Tap the Network Map button . Manage Your WiFi Network 73
  • Page 74 NETGEAR genie App 9. Tap a device connected to the router. Manage Your WiFi Network 74
  • Page 75 NETGEAR genie App 10. Tap the Parental Controls button. 11. Tap a filtering level. The filtering level is set....
  • Page 76 NETGEAR genie App 2. Launch the genie app . The Home page displays. 3. Click the Router Settings button....
  • Page 77 NETGEAR genie App 8. Click the Modify button. 9. Select the Enable Guest Access radio button. 10. Change the...
  • Page 78 NETGEAR genie App Set Up a Guest WiFi Network Locally Using the Android Mobile genie App  To set...
  • Page 79 NETGEAR genie App 9. If the guest access setting is off, tap the Guest Access check box. 10. Change...
  • Page 80 NETGEAR genie App 5. Enter the router password. The default password is password. The router user name, which is...
  • Page 81 NETGEAR genie App 8. If the guest access setting is off, slide the Guest Access slider to the right....
  • Page 82 NETGEAR genie App 10. When you finish, tap the Save button. Connect to a WiFi Network Locally Using a...
  • Page 83 NETGEAR genie App Display the WiFi Network QR Code on the Desktop genie App  To display the WiFi...
  • Page 84 NETGEAR genie App Display the WiFi Network QR Code on the Android Mobile genie App  To display the...
  • Page 85 NETGEAR genie App Display the WiFi Network QR Code on the iOS Mobile genie App  To display the...
  • Page 86 NETGEAR genie App 8. If you set up a guest WiFi network, tap the Guest Access button on the...
  • Page 87 NETGEAR genie App Your phone or tablet scans the QR code for the network. If you are using an...
  • Page 88: 4. Remotely Access Your Router4. Remotely Access Your Router 4 This chapter contains the following sections: • Manage Your Home Network Remotely Using the...
  • Page 89 NETGEAR genie App Manage Your Home Network Remotely Using the genie App The genie app allows you to remotely...
  • Page 90 NETGEAR genie App • Create a Remote Access Account Using the Windows Desktop genie App on page 90 •...
  • Page 91 NETGEAR genie App 5. If you already logged into the router, select the Wireless Settings tab and click the...
  • Page 92 NETGEAR genie App 4. Tap the Login button. The Login page displays. 5. From the Login as menu, tap...
  • Page 93 NETGEAR genie App 4. Tap Login. The Login page displays. 5. At the top of the page, tap Options...
  • Page 94 NETGEAR genie App Register Your Router with your Remote Access genie Account After you create a remote access account,...
  • Page 95 NETGEAR genie App The Wireless Settings page displays. The genie app detects if the router has been registered with...
  • Page 96 NETGEAR genie App The Remote Devices page displays the router that your device is connected to. 6. Tap the...
  • Page 97 NETGEAR genie App A note displays informing that a cloud icon displays at the top-right corner of each button...
  • Page 98 NETGEAR genie App 4. At the top of the page, tap Options > Remote access. 5. From the Remote...
  • Page 99 NETGEAR genie App The Remote Devices page displays the router that your device is connected to. 6. Tap the...
  • Page 100 NETGEAR genie App A note displays informing you that a cloud icon displays at the top-right corner of each...
  • Page 101 NETGEAR genie App 4. From the Login as menu, select Remote Access. 5. Type your remote access account email...
  • Page 102 NETGEAR genie App Remotely Access Your Router from an Android Mobile Device  To remotely access your router from...
  • Page 103 NETGEAR genie App 8. Tap the OK button. You can now access your router anywhere from your mobile device....
  • Page 104 NETGEAR genie App 4. At the top of the page, tap Options > Remote access. 5. Enter your remote...
  • Page 105 NETGEAR genie App 6. On the Registered Devices page, tap a registered router whose status displays as Online to...
  • Page 106 NETGEAR genie App 8. Tap the OK button. You can now access your router anywhere from your mobile device....
  • Page 107 NETGEAR genie App • Make sure that your router is updated to the latest firmware. For more information about...
  • Page 108 NETGEAR genie App - If you are using the iOS or Android mobile genie app, after you log into...
  • Page 109: 5. Share Files5. Share Files 5 This chapter contains the following sections: • Access Files on a USB Storage Device Attached to...
  • Page 110 NETGEAR genie App Access Files on a USB Storage Device Attached to the Router You can access files stored...
  • Page 111 NETGEAR genie App A window displays the files and folders on the USB storage device. Access Files on a...
  • Page 112 NETGEAR genie App 4. At the bottom of the page, tap the ReadySHARE button. 5. Tap a USB storage...
  • Page 113 NETGEAR genie App 3. Tap the ReadySHARE button . Share Files 113
  • Page 114 NETGEAR genie App 4. At the bottom of the page, tap the ReadySHARE button. 5. Tap a USB storage...
  • Page 115 NETGEAR genie App 4. In the Login as menu, click At home. 5. Enter the router password. The default...
  • Page 116 NETGEAR genie App A Turbo Transfer icon displays next to the destination device. Only the destination device with the...
  • Page 117 NETGEAR genie App A list of destination devices on your network displays. 4. Tap a destination device to select...
  • Page 118 NETGEAR genie App Note: If the destination device does not receive the file or folder, restart the NETGEAR genie...
  • Page 119 NETGEAR genie App The power saving mode window displays. b. Clear the Enable Power Saving Mode check box and...
  • Page 120 NETGEAR genie App 4. Tap the Settings button. 5. To enable power saving mode, tap the Enable Power Saving...
  • Page 121 NETGEAR genie App 4. Tap Settings. 5. To enable power saving mode, tap the Enable Power Saving Mode check...
  • Page 122 NETGEAR genie App A list of destination devices on your network displays. 4. Tap History. Share Files 122
  • Page 123 NETGEAR genie App 5. To view a list of files received by the Android device, tap the Received files...
  • Page 124 NETGEAR genie App A list of files sent or received by the iOS device displays. 5. To delete a...
  • Page 125: 6. Use MyMedia to Play and Share Media Files6. Use MyMedia to Play and Share Media Files 6 You can use the MyMedia® feature on the genie app...
  • Page 126 NETGEAR genie App Use Your Device to Play Media From Your Home Network Use the genie app to play...
  • Page 127 NETGEAR genie App 6. Select the Source tab. The Source page displays. 7. Double-click a device. 8. Double-click a...
  • Page 128 NETGEAR genie App 9. To view the media file that is playing, tap Playing. The Playing page displays. Play...
  • Page 129 NETGEAR genie App The media folders on the device displays. 8. Tap a folder and tap a media file...
  • Page 130 NETGEAR genie App 5. At the bottom, tap Options. 6. Tap the Enable Chromecast Support check box. 7. At...
  • Page 131 NETGEAR genie App Share Media With Chromecast Using an iOS Device  To share media on the network with...
  • Page 132 NETGEAR genie App 5. At the bottom, tap Player. 6. Tap Chromecast. 7. Tap Source. The Source page displays....
  • Page 133 NETGEAR genie App • Option. View the MyMedia settings. For the desktop genie app, the MyMedia view that displays...
  • Page 134 NETGEAR genie App Change the MyMedia Player on an Android Device  To change the player device using the...
  • Page 135 NETGEAR genie App 3. Tap the My Media button . 4. At the bottom, tap Player. The Player page...
  • Page 136 NETGEAR genie App 3. Tap the My Media button . 4. At the bottom, tap Options. 5. In the...
  • Page 137 NETGEAR genie App 3. Tap the My Media button . Use MyMedia to Play and Share Media Files 137...
  • Page 138 NETGEAR genie App 4. At the bottom, tap Options. 5. Tap Restart media service. The media service restarts. Refresh...
  • Page 139 NETGEAR genie App 3. Tap the My Media button . 4. At the bottom, tap Options. 5. In the...
  • Page 140 NETGEAR genie App 3. Tap the My Media button . Use MyMedia to Play and Share Media Files 140...
  • Page 141 NETGEAR genie App 4. At the bottom, tap Options. 5. Tap Refresh source folder. The source folder refreshes. Allow...
  • Page 142 NETGEAR genie App 3. Select the My Media button. 4. Select the Settings tab. 5. Select the Share files...
  • Page 143 NETGEAR genie App 3. Launch the genie app. The home page displays. 4. Tap the My Media button ....
  • Page 144 NETGEAR genie App The home page displays. 3. Tap the My Media button . Use MyMedia to Play and...
  • Page 145 NETGEAR genie App 4. At the bottom, tap Options. 5. Slide the Share files in the network slider to...
  • Page 146 NETGEAR genie App 3. Select the My Media button. 4. Select the Settings tab. 5. In the Service page,...
  • Page 147 NETGEAR genie App 3. Tap the My Media button . 4. At the bottom, tap Options. 5. Tap the...
  • Page 148 NETGEAR genie App 3. Tap the My Media button . Use MyMedia to Play and Share Media Files 148...
  • Page 149 NETGEAR genie App 4. At the bottom, tap Options. 5. Slide the Allow play in the network slider to...
  • Page 150 NETGEAR genie App  To change the video file settings on your Windows or Mac computer using the desktop...
  • Page 151 NETGEAR genie App 5. On the left, select Video. 6. To change the default video folder from which other...
  • Page 152 NETGEAR genie App 3. Select the My Media button. 4. Select the Settings tab. Use MyMedia to Play and...
  • Page 153 NETGEAR genie App 5. On the left, select Audio. 6. To change the default music folder from which other...
  • Page 154 NETGEAR genie App 3. Select the My Media button. 4. Select the Settings tab. Use MyMedia to Play and...
  • Page 155 NETGEAR genie App 5. On the left, select Picture. 6. To change the amount of time images display in...
  • Page 156: 7. Set Up an AirPrint Printer Using the genie App7. Set Up an AirPrint Printer Using the genie App 7 The NETGEAR genie app AirPrint feature turns your printer...
  • Page 157 NETGEAR genie App Set Up an AirPrint Printer Using the Desktop genie App Use AirPrint to print from your...
  • Page 158 NETGEAR genie App 6. Select AirPrint. A list of printers to which your computer can connect displays. 7. Select...
  • Page 159 NETGEAR genie App 4. Tap the Share icon and tap the Print button . 5. In the Printer menu,...
  • Page 160: 8. View WiFi Analytics Using the Android Mobile genie App8. View WiFi Analytics Using the Android Mobile genie App 8 The Android mobile genie app includes WiFi analytics. This...
  • Page 161 NETGEAR genie App View the WiFi Signal Strength You can view the WiFi signal strength in your current location...
  • Page 162 NETGEAR genie App  To test the WiFi signal strength in different rooms using the mobile genie app for...
  • Page 163 NETGEAR genie App  To view the network status using the mobile genie app for Android devices: 1. Connect...
  • Page 164 NETGEAR genie App  To view channel interference using the mobile genie app for Android devices: 1. Connect your...
  • Page 165 NETGEAR genie App  To view a channel graph using the mobile genie app for Android devices: 1. Connect...
  • Page 166 NETGEAR genie App 3. Swipe the home page to the left and tap the WiFi Analytics button . 4....
  • Page 167: 9. Administration and Troubleshooting9. Administration and Troubleshooting 9 This chapter contains the following sections: • Register Your Product • Update the Router Firmware...
  • Page 168 NETGEAR genie App Register Your Product NETGEAR recommends that you register your product. You must register your product before...
  • Page 169 NETGEAR genie App The Product Registration page displays a list of products that are registered and are not registered...
  • Page 170 NETGEAR genie App 6. In the Not-registered Products section, tap the Register button next to the product you want...
  • Page 171 NETGEAR genie App  To check for firmware updates locally using the desktop genie app for Windows and Mac...
  • Page 172 NETGEAR genie App Update the genie App If a new version of the genie app is available, a message...
  • Page 173 NETGEAR genie App 3. Click the upgrade message. 4. Click the Download button. The genie app updates. 5. When...
  • Page 174 NETGEAR genie App The genie app reinstalls. 3. When the genie app is done installing, tap the OPEN button...
  • Page 175 NETGEAR genie App Reboot the Router Locally Using the Desktop genie App  To reboot the router locally using...
  • Page 176 NETGEAR genie App Reboot the Router Using the Android Mobile genie App  To reboot the router using the...
  • Page 177 NETGEAR genie App 8. Click the OK button. The router reboots. Run a Ping Test Using the Desktop genie...
  • Page 178 NETGEAR genie App Run the Trace Route Utility Using the Desktop genie App To display the route and measure...
  • Page 179 NETGEAR genie App  To perform a DNS lookup using the desktop genie app for Windows and Mac computers:...
  • Page 180 NETGEAR genie App The Product Registration page displays a list of products that are registered and are not registered...
  • Page 181 NETGEAR genie App  To view a computer profile using the desktop genie app for Windows and Mac computers:...
  • Page 182 NETGEAR genie App The Product Registration page displays a list of products that are registered and are not registered...
  • Page 183 NETGEAR genie App View FAQs About the genie App Using the Desktop genie App The frequently asked questions (FAQ)...
  • Page 184 NETGEAR genie App The Product Registration page displays a list of products that are registered and are not registered...
  • Page 185 NETGEAR genie App  To get network support: 1. Open the app that you use to manage your WiFi...
  • Page 186 NETGEAR genie App 7. Click the Support tab. If you do not see the Support tab, use the arrows...
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