Netgear C3700 – N600 WiFi Cable Modem Router User Manual

Make sure that your router is updated to the latest firmware.

For more information about how to update your router’s firmware, see your router’s user 
manual. You can get the user manual online at 

.

Make sure you downloaded the latest version of the genie app.

The first time that you connect the genie app to the router, you must connect the genie 
app to the router locally (at home), not remotely (away from your router’s home network).

Try these troubleshooting tips:

Make sure that your router supports remote access with the genie app.

Remote access is supported for certain NETGEAR routers. To determine if your 
NETGEAR router supports remote access with the genie app, see the product data sheet 
for your router. You can get the product data sheet online at 

Make sure that your router is updated to the latest firmware.

For more information on how to update your router’s firmware, see your router’s user 
manual. You can get the user manual online at 

.

When you register your router, make sure that your computer or mobile device is 
connected to the router locally (at home). You can’t register the router remotely (away 
from your router’s home network).

After the router is registered, when you log into your remote access genie account, the 

router status should display as Online:

If you are using the Windows desktop genie app, after you log into your account, in 
the Router Model menu displays the registered router status as Online.