KitchenAid 30-Inch 5 Element Electric Cooktop, Architect® Series II Use & Care Manual

TROUBLESHOOTING

■

Has a household fuse blown, or has a circuit breaker 
tripped?
Replace the fuse or reset the circuit breaker. If the problem 
continues, call an electrician.

■

Is the cooktop wired properly?
See the Installation Instructions for more information.

■

Is your cooktop really not operating?
Elements start and stop glowing when turned on because the 
cooktop elements cycle on and off to reach the right 
temperature. In low settings, such as Keep Warm, the 
elements do not glow but will still maintain the right 
temperature. This is part of the normal operation of the 
product.

■

On models with knob controls, is the control knob set 
correctly?
Push in the knob before turning to a setting.

■

On models with touch-activated electronic controls, is 
the “Control Lock” cooktop lockout set?
Press and hold “Control Lock” for 3 seconds

■

Has one or more burners stopped working during use?
Allow the cooktop to cool down for 30 minutes then turn the 
burner on again. If the cooktop was beeping at the time the 
burner stopped working, see “Cooktop is Beeping” in this 
section. 

■

Is the cookware the proper size?
Use cookware about the same size as the surface cooking 
area, element or surface burner. Cookware should not extend 
more than ½" (1.3 cm) outside the cooking area.

■

Do cooktop surfaces become hot?
REMEMBER: When cooktop is in use, the entire cooktop 
area may become hot.

■

Is the cooktop beeping once every 15 seconds?
If any key is pressed and held for longer than 15 seconds, the 
cooktop will start beeping. Remove any objects left on the 
control area, or wipe any debris from the control panel 
surface. If the cooktop continues beeping for longer than 
15 minutes, the control panel will lock, and the F1E0 code will 
appear in the display. See “Cooktop is displaying F1E0 code” 
in this section.

■

Is the cooktop locked and displaying F1E0 code?
Cooktop is displaying F1E0, indicating that one or more keys 
are permanently pressed. Follow the steps below.

1. Make sure the cooktop controls are OFF.
2. Clean the cooktop touch control panel thoroughly. See 

“General Cleaning” section. 

3. Disconnect power or unplug the cooktop. 
4. After 1 minute, reconnect power or plug in the cooktop. 
5. If after 1 minute the cooktop displays F1E0 again, call for 

service.

■

Is the proper cookware being used?
See “Cookware” section.

■

Is the cooktop control set to the proper heat level?
See the appropriate “Cooktop Controls” section for your 
model.

■

Is the cooktop level?
Level the cooktop. See the Installation Instructions.

■

Does it appear to take longer than usual to cook food at a 
certain power level or some power levels do not perform 
as well as usual?
The cooktop regulates the temperature of the internal 
components and automatically reduces the power of all the 
elements in use without any visual or audible feedback. Allow 
the cooktop to cool down for 30 minutes to resume normal 
cooking performance. See the appropriate “Cooktop 
Controls” section for your model.

■

Is the control knob set to Simmer or Melt?
If the control knob is set to Simmer or Melt, the element 
glows red for just a few seconds over large periods of time.

■

Is the Keep Warm element being used?
The Keep Warm element does not glow red. See the 
appropriate “Keep Warm” section for your model.