Xerox Xerox App Studio Support & Software Leaflet
2. If the device is behind a firewall, ensure that the proxy server has been configured
on the device.
3. To ensure proper activation (excluding trial runs) if the device is behind a firewall,
the proxy server information at the device should be configured prior to running the
ConnectKey App.
ConnectKey App.
Related Topics:
Unable to License an App from Xerox
®
App Studio
In order to license a Xerox
®
ConnectKey App from Xerox
®
App Studio, you must first
obtain a ConnectKey App License by contacting your Xerox
®
representative for further
information.
The App Studio should then display the associated App and device used for each
license.
The App Studio should then display the associated App and device used for each
license.
Related Topics:
Unable to Run Free Trials for App from Device
The ten free Trials for the App may have been used. When the ConnectKey App is installed
on the device and has not yet been licensed, you are presented with an option to use a
free Trial to run the ConnectKey App. Each Licensable ConnectKey App has ten free Trial
runs before licensing is required.
on the device and has not yet been licensed, you are presented with an option to use a
free Trial to run the ConnectKey App. Each Licensable ConnectKey App has ten free Trial
runs before licensing is required.
If there are no Trials left on the App, you must apply a License for that App. If you have
no licenses, contact your Reseller representative.
no licenses, contact your Reseller representative.
Note
Running the ConnectKey App using Free Trials does not require the device to be connected
to the Internet, but the Internet connection is required to apply a license to a device.
to the Internet, but the Internet connection is required to apply a license to a device.
User is Unable to Release the License for an Installed App on a
Device that Is No Longer Available
Device that Is No Longer Available
When a device is no longer available and a License needs to be released for an installed
ConnectKey App, this can be accomplished through the Xerox
ConnectKey App, this can be accomplished through the Xerox
®
App Studio if the App
and License are displayed in the App Studio account.
The License can be released manually from the control panel of the local device if the
user is logged into the device administrator account.
user is logged into the device administrator account.
Related Topics:
Xerox
®
App Studio
3-8
Reseller How To and Troubleshooting Guide
Troubleshooting