Xerox Xerox App Studio Support & Software Leaflet
This procedure is required when the device has a licensed App installed, but is no longer
accessible, thus unable to follow the standard License release process.
1. Go to
accessible, thus unable to follow the standard License release process.
1. Go to
. Log in to Xerox
®
App Studio.
2. Click the Apps tab.
3. Locate the App for which the License will be released, and click its X icon to uninstall
3. Locate the App for which the License will be released, and click its X icon to uninstall
the license.
4. Select the device from which the License will be released.
5. Click Uninstall to begin the App uninstall process.
5. Click Uninstall to begin the App uninstall process.
An error is eventually displayed that the system was not able to unregister the device.
The device can be selected only if the device is displayed under the Devices tab of
App Studio.
The device can be selected only if the device is displayed under the Devices tab of
App Studio.
6. Select the Release License option.
7. Confirm that you want to Forcibly Release License.
7. Confirm that you want to Forcibly Release License.
Note
If Xerox
®
App Studio can connect to the device, the standard uninstall process will
run.
Note
If Xerox
®
App Studio cannot connect to the device, the user will be presented with
the option to force the release of the License. The process of forcing the release of
a License for an installed application on devices listed in the App Studio account can
be performed three times over the entire lifetime of an account.
a License for an installed application on devices listed in the App Studio account can
be performed three times over the entire lifetime of an account.
ConnectKey
®
App Installation
How To Install a Xerox
®
ConnectKey
®
App from Xerox
®
App Studio
Note
When a ConnectKey App is installed from the Xerox
®
App Studio, it is no longer available
to be saved to a folder and installed from the device control panel or CentreWare IS. If
a copy of the App is made in App Studio using Save As, the copy can then be saved out
of App Studio.
a copy of the App is made in App Studio using Save As, the copy can then be saved out
of App Studio.
Note
The following Apps cannot be saved from Xerox® App Studio, and thus can only be
installed from Xerox® App Studio: ConnectKey Scan to Dropbox, ConnectKey Print from
Dropbox, ConnectKey Scan to Google Drive, ConnectKey Print from Google Drive,
ConnectKey Scan to Office 365, ConnectKey Print from Office 365, ConnectKey Scan to
OneDrive, ConnectKey Print from OneDrive, ConnectKey Scan to Box, ConnectKey Print
from Box, and any Apps obtained from the Xerox® App Gallery.
installed from Xerox® App Studio: ConnectKey Scan to Dropbox, ConnectKey Print from
Dropbox, ConnectKey Scan to Google Drive, ConnectKey Print from Google Drive,
ConnectKey Scan to Office 365, ConnectKey Print from Office 365, ConnectKey Scan to
OneDrive, ConnectKey Print from OneDrive, ConnectKey Scan to Box, ConnectKey Print
from Box, and any Apps obtained from the Xerox® App Gallery.
1. Go to
. Log in to Xerox
®
App Studio.
Xerox
®
App Studio
2-18
Customer How To and Troubleshooting Guide
How To