Xerox Xerox App Studio Support & Software Leaflet
If there are no Trials left on the App, you must apply a License for that App. If you have
no licenses, contact your Reseller representative.
no licenses, contact your Reseller representative.
Note
Running the ConnectKey App using Free Trials does not require the device to be connected
to the Internet, but the Internet connection is required to apply a license to a device.
to the Internet, but the Internet connection is required to apply a license to a device.
User is Unable to Release the License for an Installed App on a
Device that Is No Longer Available
Device that Is No Longer Available
When a device is no longer available and a License needs to be released for an installed
ConnectKey App, this can be accomplished through the Xerox
ConnectKey App, this can be accomplished through the Xerox
®
App Studio if the App
and License are displayed in the App Studio account.
The License can be released manually from the control panel of the local device if the
user is logged into the device administrator account.
user is logged into the device administrator account.
Related Topics:
ConnectKey
®
App Installation Issues
User Cannot Install Xerox ConnectKey Apps from Xerox App Studio
1. Ensure that the ActiveX control is installed in the Web browser and that devices have
been added to Xerox
®
App Studio to enable the installation of ConnectKey Apps.
2. Ensure that the target device supports the Xerox
®
Extensible Interface Platform
®
(EIP) version. ConnectKey Apps require EIP version 2.5 or 3.0 and above, depending
on the App:
on the App:
• The following Apps are compatible with Xerox
®
EIP version 2.5 or higher:
ConnectKey Info App, ConnectKey Scan to Email App, ConnectKey Scan to FTP
App, ConnectKey Scan to USB App, ConnectKey Scan to Shared Folders, ConnectKey
Scan to Multi-Destination App, and Apps obtained from Xerox
App, ConnectKey Scan to USB App, ConnectKey Scan to Shared Folders, ConnectKey
Scan to Multi-Destination App, and Apps obtained from Xerox
®
App Gallery.
• The following Xerox
®
ConnectKey Apps require Xerox
®
EIP version 3.0 or higher:
ConnectKey Scan to Office 365, ConnectKey Print from Office 365, ConnectKey
Scan to Dropbox, ConnectKey Print from Dropbox, and ConnectKey Print from
URL.
Scan to Dropbox, ConnectKey Print from Dropbox, and ConnectKey Print from
URL.
• The following Xerox
®
ConnectKey Apps require Xerox
®
EIP version 3.0 with SPAR
Release R15-05 or higher: ConnectKey Scan to Box, ConnectKey Print from Box,
ConnectKey Scan to Google Drive, ConnectKey Print from Google Drive, ConnectKey
Scan to OneDrive, ConnectKey Print from OneDrive.
ConnectKey Scan to Google Drive, ConnectKey Print from Google Drive, ConnectKey
Scan to OneDrive, ConnectKey Print from OneDrive.
Xerox
®
App Studio
3-8
Customer How To and Troubleshooting Guide
Troubleshooting