Xerox 4215 MICR MRP Administrator's Guide

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D-4

Diagnostics and Troubleshooting

Before calling Customer Support, make sure you
have read the following problem solving tables
in this appendix and have tried the corrective
action or actions listed:

F

Table D-1, Status and Error Messages

F

Table D-2, Print Problem Solving

If the problem persists, gather the information
about your problem and call the Customer
Support number.

In the United States, the Xerox Customer
Support Center is open between 5 a.m. and 5
p.m.  The phone number is 1-310-333-0501

In Canada, the Xerox Product Support Centre is
open between 8:30 a.m. and 5 p.m. (local time).
The phone numbers are

Toronto local:

416-477-0143

English-National:

1-800-387-4314

French-National:

1-800-387-4300

Your call will be answered by a central call
administrator, who will ask you for your
equipment model:

XEROX 4219/MRP Mid Range Systems Printer

XEROX 4215/MRP Mid Range Systems Printer