Xerox Phaser 8860 User Guide

PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks 
the printer status when you send a print job. If the printer is unable to print your job, 
PrintingScout automatically displays an alert on your computer screen to let you know that the 
printer needs attention. Click the alert to view instructions explaining how to fix the problem.

PhaserSMART Technical Support is an automated, internet-based support system that uses 
your default web browser to send diagnostic information from your printer to the Xerox 
website for analysis. PhaserSMART Technical Support examines the information, diagnoses 
the problem, and proposes a solution. If the problem is not resolved with the solution, 
PhaserSMART Technical Support assists you in opening a Service Request with Xerox 
Customer Support.

To access PhaserSMART Technical Support:

Open your browser and go to 

Enter your printer’s IP address in the browser window.

Follow the instructions on the screen.

The Online Support Assistant is a knowledge base that provides instructions and 
troubleshooting help to solve your printer problems. You can find solutions for print quality, 
media jams, software installation, and much more.

To access the Online Support Assistant, go to the Xerox Support website for your printer:

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 (Phaser 8560 printer)

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 (Phaser 8860 printer)