Xerox Xerox Remote Print Services Support & Software User Guide
Establishing and Maintaining Connectivity
7
Tips for Remote Services Offerings
Transmission Time
Settings
Settings
Connection Method(s) Affected
Device Direct
Current Situation
The time of day at which data is transmitted to the Xerox Communications
server (Edge) is randomly set when connectivity is initially established.
Xerox devices and proxy applications are designed to recognize when a
scheduled data transmission has been missed due to the device being
powered off. Occasionally devices fail to communicate as expected when
power is re-applied.
server (Edge) is randomly set when connectivity is initially established.
Xerox devices and proxy applications are designed to recognize when a
scheduled data transmission has been missed due to the device being
powered off. Occasionally devices fail to communicate as expected when
power is re-applied.
Root Causes
If a device that behaves in this manner is routinely powered off when the
transmission time is scheduled to occur, the result could be intermittent or
a general lack of communication.
transmission time is scheduled to occur, the result could be intermittent or
a general lack of communication.
Corrective Action
While it is difficult to detect if a device is exhibiting this behavior, if there is
communication loss without an apparent root cause, consider changing
the transmission time to occur during normal business hours. This is when
the device is most likely to be powered on, maximizing the likelihood of
transmissions occurring as scheduled. This setting is available on the
device web UI using CentreWare Internet Services.
communication loss without an apparent root cause, consider changing
the transmission time to occur during normal business hours. This is when
the device is most likely to be powered on, maximizing the likelihood of
transmissions occurring as scheduled. This setting is available on the
device web UI using CentreWare Internet Services.