Xerox Xerox Remote Print Services Support & Software Leaflet
TITLE: X_25265_SERFY-36EA LANGUAGE: English DATE: 7 February 2013 4:10 PM PLATES: CMYK PAGE: 1 of 2
Increase your productivity
Xerox Remote Print Services gives you instant access to the highest level
of technical expertise without the need of waiting for an engineer. All
you have to do is call Xerox when you need technical support and a
specialist will troubleshoot remotely by using a secure web connection in
real time, with your agreement.
of technical expertise without the need of waiting for an engineer. All
you have to do is call Xerox when you need technical support and a
specialist will troubleshoot remotely by using a secure web connection in
real time, with your agreement.
The specialist will use the secure remote session to:
• Check your equipment configuration
• Diagnose problems
• Repair machine failures
• Install any software you may need
• Provide you with application and workflow support
• Demonstrate new products’ features
• Confirm if an on-site engineer is required to complete a
• Diagnose problems
• Repair machine failures
• Install any software you may need
• Provide you with application and workflow support
• Demonstrate new products’ features
• Confirm if an on-site engineer is required to complete a
technical repair
This translates into a faster response, greater accuracy in identifying the
problem and the quickest possible time to resolution.
problem and the quickest possible time to resolution.
Automate your meter read submissions
Your devices can tell us automatically the exact meter reads, so you do
not have to. This simplifies the contact with Xerox as we will not ask you
to provide meter reads when calling for support or ordering your supplies
as they will be in our system already.
not have to. This simplifies the contact with Xerox as we will not ask you
to provide meter reads when calling for support or ordering your supplies
as they will be in our system already.
Have your toners and ink replenished -
automatically
Because your devices are connected, they can tell us daily the precise
amount of supplies left.
amount of supplies left.
We can take advantage of this data to ensure that you will always have
fresh toner and ink at hand when needed. Our systems will accurately
calculate and order the consumables required from Xerox automatically.
fresh toner and ink at hand when needed. Our systems will accurately
calculate and order the consumables required from Xerox automatically.
Most products can be supported in this way - please see the ‘Supported
Product List’ at www.xerox.com/remoteservices. You can set up the auto
replenishment service by speaking to one of our agents at the Xerox
Welcome and Support Centre.
Product List’ at www.xerox.com/remoteservices. You can set up the auto
replenishment service by speaking to one of our agents at the Xerox
Welcome and Support Centre.
Accurate invoices
Do you spend a great deal of time providing reads to avoid estimations?
Accurate meter reads will also ensure that your invoices contain the right
page consumption – every time. With Xerox Remote Print Services our
back-office systems are automatically fed with your meter reads, so your
invoices will always be right and your administrative staff can focus on
more valuable activities.
page consumption – every time. With Xerox Remote Print Services our
back-office systems are automatically fed with your meter reads, so your
invoices will always be right and your administrative staff can focus on
more valuable activities.
It is essential for your business to
have devices printing at all times.
Xerox provides you with a set of
remote services to help you meet
this goal, 100% secure and under
your control.
To see if your product can be auto-replenished, visit
www.xerox.com/remoteservices
To set up the service, just call us at your local Xerox number.
Get connected to Xerox Remote Print Services