Xerox Xerox Web Document Submission Software (WDSS) Support & Software Installation Guide

T

ROUBLESHOOTING

 

X

EROX 

W

EB 

D

OCUMENT 

S

UBMISSION 

S

OFTWARE 

V

ERSION 

2.0.1 

Note: Each time Apache is started, the previous error log is reopened 

and new information is appended to the end of the file. If there is an 
error in the system, the logs will contain debugging information. 

Debugging output is saved to file by each Web Document Submission 
service. If there is an error with the system, examine these files to 
determine where the error has occurred. Generally, if there is a problem, 
a Java exception will be found in one of the log files. This message can 
be used to determine exactly what errors have occurred in the system. 

The log file messages that appear for Tomcat can modified by starting the 
Configuration Control Panel from the XDX Control Center. These steps 
assume the XDX Control Center is operational and the Documents 
System is running. 

1. On 

the 

XDX Control Center click Tools > Configuration Manager. 

2. The 

configuration_control_panel window opens. Click the + next to 

the xdxConf folder. 

3. Click 

the 

+ next to properties. 

4. Click 

the 

+ next to the Logging folder. 

5. Click 

Log Status. 

6.  Change the Property Value from info to debug. This will increase the 

level of information returned from the system to the log files. 

7. Click 

File > Save to save all changes. 

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RANSIT 

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NSTALLATION AND 

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ONFIGURATION 

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UPPLEMENT