Xerox Xerox Web Document Submission Software (WDSS) Support & Software Installation Guide

 

This chapter describes the support process and support contacts 
available for Web Document Submission. 

At the time of installation, a Customer Solution Administrator (CSA) will 
be identified. The CSA is available to manage all software-related issues. 
The CSA, who has the skills of a system administrator, handles the  
day-to-day service and support operations at the customer site. The CSA 
is the main interface to the Web Document Submission Support Center. 

Note: If a problem relates to a Xerox output device and not the software 

please contact the appropriate Xerox Support Center for that 
product. If a problem relates to the computer server hardware, 
contact the manufacturer of the server. 

Here is the process for initiating support: 

1.  When the end user or operator encounters an error with the software, 

they should contact the CSA.  

2.  The CSA performs system level isolation and problem resolution for 

Web Document Submission.  

3.  If the CSA is not able to resolve the problem, the problem is escalated 

to Web Document Submission Support Center for support. 

Note: Only the CSA can call the hotline for support. 

A

DOBE 

PDF T

RANSIT 

I

NSTALLATION AND 

C

ONFIGURATION 

S

UPPLEMENT

 7-1