Xerox Xerox Web Document Submission Software (WDSS) Support & Software Document

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5-1

This chapter describes the support process and support contacts
available for Documents Xpress.

At the time of installation, a Customer Solution Administrator (CSA) will
be identified. The CSA is available to manage all software-related issues.
The CSA, who has the skills of a system administrator, handles the day-
to-day service and support operations at the customer site. The CSA is
the main interface to the Documents Xpress Support Center.

Note:  If a problem relates to a Xerox output device and not the software

please contact the appropriate Xerox Support Center for that
product. If a problem relates to the computer server hardware,
contact the manufacturer of the server.

Here is the process for initiating support:

1.  When the end user or operator encounters an error with the software,

they should contact the CSA.

2.  The CSA performs system level isolation and problem resolution for

Documents Xpress.

3.  If the CSA is not able to resolve the problem, the problem is escalated

to Documents Xpress Support Center for support.

Note:  Only the CSA can call the hotline for support.