Xerox Xerox Web Document Submission Software (WDSS) Support & Software Administrator's Guide
S
YSTEM
A
DMINISTRATION
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UIDE
14-1
14. Troubleshooting
This section describes two methods for helping to diagnose problems that
may occur. For further assistance with troubleshooting problems, consult
Chapter 15 – Contacts and Escalation Process.
may occur. For further assistance with troubleshooting problems, consult
Chapter 15 – Contacts and Escalation Process.
Debugging Apache and Tomcat
The Apache server logs (access.log and error.log) are located in
C:\xdx\etc\Apache\logs and the Tomcat servlet engine logs (jasper.log,
servlet.log, and tomcat.log) are located in C:\xdx\etc\Apache\tomcat\logs.
These logs provide valuable troubleshooting information if the software is
not operating properly.
C:\xdx\etc\Apache\logs and the Tomcat servlet engine logs (jasper.log,
servlet.log, and tomcat.log) are located in C:\xdx\etc\Apache\tomcat\logs.
These logs provide valuable troubleshooting information if the software is
not operating properly.
In addition, at c:\xdx are two additional log files – RMID.log and
Tomcat.log.
Tomcat.log.
Note: Each time Apache is started, the previous error log is reopened
and new information is appended to the end of the file.
If there is an error in the system, the logs will contain debugging
information.
If there is an error in the system, the logs will contain debugging
information.