Xerox Phaser 4600/4620 Administrator's Guide
Troubleshooting
Phaser 4600/4620
System Administrator Guide
System Administrator Guide
132
Problem Solving Procedure
This section enables you to identify network-related machine problems. Use the following steps to
identify and solve the problem. If the problem is not network related, refer to the User Guide for
corrective action.
identify and solve the problem. If the problem is not network related, refer to the User Guide for
corrective action.
1.
Resolve any local machine problems first. Perform the corrective action that is recommended by
the User Guide. Do not attempt to resolve a network problem if the machine functions are not
operating correctly.
the User Guide. Do not attempt to resolve a network problem if the machine functions are not
operating correctly.
2.
Check that the machine has power and it is switched on.
3.
Check that the network cable is connected to the machine.
4.
Check that the network cable is connected to the workstation.
5.
Check that the correct printer driver for the machine is selected at the workstation.
6.
Check that the software application being used to send print jobs is set up correctly.
7.
If printing documents is not available from a workstation, re-install a printer driver on the
workstation.
workstation.
8.
Call the local Xerox Welcome Center, where a representative will assist in the diagnosis and
solution of the problem.
solution of the problem.