Xerox Phaser 6020 User Guide

Troubleshooting 

 

100 Xerox

®

 Phaser

®

 6020 Color Printer 

 User 

Guide 

 

 

The label sheet is facing the wrong way in the 

tray. 

  Load label sheets according to the instructions from the 

manufacturer. Load labels face up in either tray. 

Envelopes are loaded incorrectly. 

  Load No. 10, DL, and Monarch envelopes in the trays with the 

print side up, flaps closed, flap-side down, and the short edge 

leading into the printer. 

  Load C5 envelopes with the print side up, flaps open and facing 

away from the printer. 

No. 10, DL, and Monarch envelopes are 
wrinkling. 

To prevent wrinkling on No. 10, DL, C5, or Monarch envelopes, load 
them print side up, flaps open and facing away from the printer. 

 

Note: 

When you load envelopes long-edge feed, ensure that you 

specify landscape orientation in the print driver. 

 

 

 

 

Some paper remains jammed in the printer. 

Recheck the media path and ensure that you have removed all of 
the jammed paper. 
Check for, and remove, torn pieces of paper in the paper path. 

One of the printer doors is open. 

Check the doors on the printer and close any door that is open. 

The rear door interlock switch is not reset. 

To reset the interlock switch and clear the paper jam message, open 
and close the back door.