Xerox Phaser 6020 User Guide

Troubleshooting 

 

 Xerox

®

 Phaser

®

 6020 Color Printer  107 

 

User Guide 

 

Getting Help 

This section includes: 
 

Printer Error Indicators .................................................................................................................................................... 107 

 

PrintingScout Alerts ........................................................................................................................................................... 108 

 

Online Support Assistant ................................................................................................................................................ 108 

Your printer comes with utilities and resources to help you troubleshoot printing problems. 

 

Printer Error Indicators 

Control panel light combinations indicate printer status or errors. For a description of the control panel 
indicator lights, see 

Control Buttons and Indicators

 on page 21. 

When the printer has an error, the following light combinations appear on the control panel. To display 
the error light combination, if the error light is the only indicator that is on, press and hold the OK button. 

Note: 

Bold symbols indicate a steady light, and symbols with radiating beams indicate a flashing 

light. 

  

 

 

 

  The printer is out of paper. Load paper in the main tray. See 

Loading Paper

 on page 53. 

  The wrong size of paper is loaded in the main tray. Make sure 

that the paper size selected in the print driver is the same as the 
paper size loaded in the printer.

 

 

 

 

There is a paper jam in the printer. Remove any paper or debris from 
the paper path. See 

Clearing Paper Jams

 on page 96. 

 

 

 

The color toner density sensor is dirty. Perform the Clean Color 
Density Sensor procedure. For details, see 

Cleaning the Density 

Sensors

 on page 78. 

 

 

 

There is a memory overflow. 
  To clear the message and cancel the active print job, press the 

Stop button. 

  To avoid memory overflow, split the print job into smaller 

sections. 

 

 

 

There is a PDL error. 
  To clear the message and cancel the active print job, press the 

Stop button. 

  Make sure that you have the correct print driver installed on your 

computer. For details, see 

Installing the Software

 on page 34.