Manualsbrain.com
  1. Manuals
  2. Brands
  3. Xerox
  4. Phaser 4622
  5. Administrator's Guide

Xerox Phaser 4622 Administrator's Guide

Download
Page of 155
Troubleshooting
Phaser 4622
System Administrator Guide
139
Connectivity
Problem
Action
The machine is not available 
on the network.
Test Network Connectivity
1.
Print a Configuration Report at the machine to ensure that 
the network address information is correctly configured.
2.
Ensure that the Online button is enabled within the Tools 
area at the User Interface screen.
3.
Connect to the machine’s IP address
4.
Ensure that the machine is configured with an Ethernet 
speed that matches your hub or switch.
5.
Ensure that the machine's Ethernet cable is correctly 
patched in at the hub/switch.
6.
Ensure that the machine's Ethernet cable is functioning.
7.
Ensure that other computers on your network can 
communicate.
The machine has an incorrect 
TCP/IP Address.
Test TCP/IP Connectivity
1.
Ping the address of the machine from a command prompt 
window.
2.
If you receive a reply, the machine may be configured with a 
duplicate IP Address. Unplug the Ethernet cable from the 
machine and ping the IP Address again. If you still receive a 
reply, re-connect the Ethernet cable.
3.
If you do not receive a reply when you ping the machine's IP 
Address, check the network cables at the machine and the 
computer that you are using to ping the machine.
4.
Configure the Xerox machine with an Ethernet speed that 
matches the speed set on your hub or switch.
5.
Ensure that the Ethernet cable is correctly patched in at the 
hub/switch.
6.
Try a different Ethernet cable at the machine.
7.
Check that other machines/computers can communicate 
over the network.