Xerox XDPE/400 (also known as EOMS I-Services) Support & Software User Guide

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This chapter describes procedures that you can use to diagnose and 

correct problems you might encounter when using XDPE/400. Known 

considerations and limitations are also presented. The chapter is 

organized as follows: 
•

Monitor Queue solutions

•

XDPM (XES) solutions and considerations

•

PCL solutions, considerations, and limitations

•

VIPP solutions

This section provides solutions to problems related to Monitor Queue 

processing. Information is also provided on the XDPE/400 Diagnostic 

Utility, which can be used to find solutions to internal problems with 

Monitor Queue processing. These topics are covered:
•

Job does not print

•

Multiple Monitor Queue session database errors

•

Monitor Queue Diagnostic Utility

•

Switching from A4 size paper to US letter size paper is unsuccessful

If your job does not print, check the XDPEMSGQ message file to 

determine the cause of the error.
To view the message file, type this command and press ENTER:

Also, check the following:
•

Monitor Queue may not be active. Verify that Monitor Queue is active 

with the OS/400 WRKACTJOB command.

•

Look at the QSPL subsystem for a Monitor Queue job. The job must 

have the same name as the output queue being monitored. If the job 

is active, it will have a status of RUN or DEQW.

Refer to 

 for instructions about how to display messages 

produced by XDPE/400.