Xerox DocuTech 6100 Production Publisher User Guide

The GetTIFF command allows the DocuSP color printers to 
access the GetTIFF and GetForm capability provided to the 
DocuSP black and white printers. 

GetTIFF is a macro that, when inserted into a PostScript file, 
retrieves a TIFF file from the server or a remote location.  
GetTIFF provides the custom PostScript operators GetForm and 
GetTIFF to document creators using DocuSP-based printers. 

 

DocuSP provides a host of remote services that will speed support 
and solutions to the customer. There are several key components 
to this service suite. This suite delivers benchmark service and 
support for the fleet of DocuSP products. 

The key components of this suite are: 

•  Problem Reporting: Enables the DocuSP Controller 

to send Xerox customer authorized data to Xerox 
Service and Support teams. 

i.  Outload capture and upload 

ii.  Job capture and upload 

•  Service Requests: Enables the Xerox Service and 

Support teams to proactively push automated actions 
that the DocuSP Controller would perform upon 
customer approval to optimally support Xerox 
customers. 

i.  Execute file scripts 

ii. Software download 

•  Support Access: Customers can interact with Xerox 

Service and Support teams via this service by 
collaborating in real-time by allowing the participants 
to share each others’ desktops by enabling either an 
observe or control view of the system. 

•  Billing: Automated Meter Read (AMR): Xerox 

accounts with this service enabled will be able to fulfill 
the billing data submission for the devices via Remote 
Services in a consistent and timely order. 

•  Software Updates: The DocuSP Controller will be 

able to download software provided by Xerox Service 
and Support teams based on the customer’s profile 
(e.g. product configuration, service contract, etc.).