Xerox DocuTech 6100 Production Publisher Leaflet

Troubleshooting

System Guide

8-11

•

Does the original PostScript file print correctly?

•

Will all of the pages of the job open with Adobe Acrobat?

•

What application and/or PDF software created the PDF 
file?

•

With the printers error pages turned on, does the printer 
produce a PostScript error page?

•

Has the file been redistilled again using a newer 
PostScript?

•

Are all of the document fonts downloaded and included 
within the job?

•

What was used to create the PDF? PDF Writer or Adobes 
PDF Distiller?

For problems with the Editor, diagnostic and troubleshooting 
should start with the Editor. The following is the command 
that validates that the Editor is alive :
ps -ef|grep XRXuiEdit
The administrator may be able to isolate the problem by 
monitoring the XRXuiEdit process operations and following 
these steps:

1. Login as root.
2. Kill XRXuiEdit and GUI process.
3. Copy the updated executable class file over to the 

system:
opt/XRXnps/XRXuiEdit/bin/pdfView Edit/*.class files and
opt/XRXnps/XRXuiEdit/bin/pdfParser/*.class files.

4. Restart the DocuSP GUI using./startGUI command.
5. Verify the /opt/XRXnps/logs/ui_logs from a terminal 

window to monitor its output message.

To restore the default password if an operator or system 
administrator forgets the system password, perform the 
following:

1. Open a terminal window.
2. Logon as the root user by typing su and select Enter.