Xerox DocuTech 6100 Production Publisher Leaflet

Troubleshooting

8-20

System Guide

Several problems can arise if you use the eject button on the 
floppy disk without first selecting Eject in the software.
To properly and safely eject a floppy diskette (or other 
mountable, removable media) perform the following:

1. Select [Setup] and then [Configuration]. The Setup 

Configuration window displays.

2. Select the Peripherals tab.
3. Right-click on the drive entitled floppy0.
4. From the right-click menu, select [Eject/Unload]. This 

dismounts the floppy media, and protects the platform 
from damage caused by attempting to eject the media 
manually.

5. Select [OK] to close the Removable Media Manager 

window.

6. Now use the floppy [Eject] button to eject the floppy 

diskette.

The DocuSP family will soon provide a host of remote 
services via DocuSP Remote Services Software. There are 
several key components to this service suite:
•

Problem Reporting will allow administrators to send 
problem data to Xerox Service teams for analysis. This 
service can also be extended to provide analysis of 
problems over time to help the customer optimize system 
use.

•

Service Requests will allow Xerox service personnel to 
proactively push automated actions that the Xerox 
devices would perform to optimize the customers system.

•

Support Access will enable customers to collaborate in 
problem solving and share desktops with Xerox Service 
and Support teams. This would occur in real time by 
enabling an observe/control view of the system.

•

Billing will enable Xerox to manage system meter reads in 
a consistent and timely manner.