Xerox SmartSend Support & Software Installation Guide

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Site Configuration

When SMARTsend is installed, the installer creates an Application Account as a local Windows account 
named FF_SMARTSEND_USER. The Application Account credentials are automatically managed on the 
SMARTsend computer, and under Local Users and Groups. The account name cannot be changed. See 

SMARTsend Authentication on page 9-12 for more information.

If necessary, the account password can be changed through SMARTsend using the following procedure.

1

Choose Manage Application Account on the Administration Home Page. The Manage Application 
Account Credentials dialog appears.

2

Type the new password and password confirmation.

3

Click OK to save the changes.

 Do not delete the Application Account or alter the account credentials using Microsoft 

Management Console (MMC). If the account is deleted, the computer must be rebooted to re-establish the 
Application Account. If the account credentials are modified using MMC, then the account credentials must 
also be changed within SMARTsend.

You may be prompted to enter your SMARTsend computer credentials when you change the 

application account password. You must use the same credentials you used to log into SMARTsend. If 
you supply different credentials, you may need to clear your browser cache before you can proceed.

In order for SMARTsend to function properly, if the password for the FF_SMARTSEND_USER is 

changed by the Administrator, the new password must be created such that it complies with the effective 
security policy for the operating system being used.