Xerox SmartSend Support & Software Installation Guide

7-14

Problem Solving

SMARTsend uses Windows and relies on standard Windows accounts to manage access to the SMARTsend 
site. See Create Administrator, User, and Device Accounts on page 2-13 for more information.

The following string entry should be added to the Registry before configuring the SMARTsend LDAP 
settings:

[HKEY_LOCAL_MACHINE\SOFTWARE\Xerox\FreeFlowDDS\Settings\Install] LdapObjectFilter = 
(objectClass=person)

To configure the SMARTsend LDAP settings, click on Setup E-mail and Address Book from the 
Administration Home Page:

1

At the E-mail and Address Book Setup page, enter a valid LDAP host name (e.g. v-sundir).

2

Enter colon port number after the host name (e.g. v-sundir:389).

3

Enter a forward slash and base (e.g. v-sundir:389/o=Test_Domain)

4

Enter valid LDAP property mappings.

5

Select Apply button and then select Test to verify success.

No. SMARTsend cannot operate on a domain controller. SMARTsend should reside on its own application 
computer within a Windows 2000 Server/Advanced Server or Windows Server 2003 domain.

No. SMARTsend cannot operate on a computer that runs Xerox FlowPort.

No. SMARTsend should not be installed on a computer that runs Xerox CentreWare Network Scanning 
Services.

This value is not required for other types of LDAP servers and may cause them to fail to return 

user records. Also, depending on server setup, a different filter string may be required.

Short host names may or may not work so please use the full host name (e.g. v-

sundir.domain.com).