Xerox SmartSend Support & Software Installation Guide
SMARTsend Confirmations and Error Logs
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SMARTsend Confirmations and Error Logs
SMARTsend supplies the following information to aid the troubleshooting process:
Job Confirmation Page. If an option to report job outcome has been selected, a job confirmation page
is either printed or e-mailed according to the Job Confirmation setting in the Workflow Settings page.
Keep in mind that printed confirmation can be issued to a device only if the device provides its IP
address in the job log. Some older Xerox devices, such as the Document Centre 420/425/432/440 series,
do not provide this information. The Document Centre 545/555 series will provide its IP address in the
job log if the Confirmation Report is enabled on the device. If a device does not support these
requirements, choose e-mail confirmation as an alternative.
is either printed or e-mailed according to the Job Confirmation setting in the Workflow Settings page.
Keep in mind that printed confirmation can be issued to a device only if the device provides its IP
address in the job log. Some older Xerox devices, such as the Document Centre 420/425/432/440 series,
do not provide this information. The Document Centre 545/555 series will provide its IP address in the
job log if the Confirmation Report is enabled on the device. If a device does not support these
requirements, choose e-mail confirmation as an alternative.
Should troubleshooting be necessary, use the information from this page to trace a job’s path from
scanning device to destination. The following job data are reported:
scanning device to destination. The following job data are reported:
Job Status. SUCCEEDED or FAILED
Job Status Details. An explanation for jobs with a status of FAILED.
Job Information. Reports the job date and time, SMARTsend computer name, and job submitter
(user).
(user).
Workflow Information. Reports the workflow name, description, publication name, publication
date and time, and publication creator (owner).
date and time, and publication creator (owner).
Document Scanner Service. Reports status of the actual scanning procedure.
Destination Name. Reports disposition of job at final destination, such as at a DocuShare site, FTP
site, or remote printer.
site, or remote printer.
Notes. Additional comments on Job Status related to E-mail and Remote Printer destinations.
Administrator contact information. Prints the name, e-mail address, and telephone number of the
SMARTsend administrator as entered in the Administration General Settings page.
SMARTsend administrator as entered in the Administration General Settings page.
System Error Logs. SMARTsend maintains a SMARTsendLog that reports a variety of system events
such as device configuration, the starting and stopping of SMARTsend services and unsuccessful
database backup attempts. Access it through Windows Event Viewer.
such as device configuration, the starting and stopping of SMARTsend services and unsuccessful
database backup attempts. Access it through Windows Event Viewer.
Events such as the starting and stopping of SMARTsend services are reported to the standard Windows
event logs as appropriate. The Windows logs also contain entries concerning the Microsoft applications
with which SMARTsend works, such as the .NET Framework, MSDE, and MDAC.
event logs as appropriate. The Windows logs also contain entries concerning the Microsoft applications
with which SMARTsend works, such as the .NET Framework, MSDE, and MDAC.
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The default for this option is OFF. If you edit an existing workflow and turn this feature on, you
will need to re-publish the Device Scan Templates or PaperWare cover sheets in order for the
confirmation to work.
confirmation to work.