Xerox SmartSend Support & Software Leaflet
I am able to add a destination to a SMARTsend workflow. However,
the workflow publication fails to execute. Why?
When adding a destination to a SMARTsend workflow, the user credentials that are entered for
the destination (e.g. DocuShare, SharePoint Portal Server 2003) must have write permission on
the destination server. If the credentials have only read permission, the user will be able to add
the destination to a SMARTsend workflow. However, the workflow publication will fail to execute
because the user does not have permissions to upload a document to the destination server.
the destination (e.g. DocuShare, SharePoint Portal Server 2003) must have write permission on
the destination server. If the credentials have only read permission, the user will be able to add
the destination to a SMARTsend workflow. However, the workflow publication will fail to execute
because the user does not have permissions to upload a document to the destination server.
I am unable to import a large number of users into the SMARTsend
Scan to Home user database? Why?
Depending on the amount of memory available to the SMARTsend application, importing more
than 25,000 users at a time into the SMARTsend Scan to Home user database may cause
application problems.
than 25,000 users at a time into the SMARTsend Scan to Home user database may cause
application problems.
To remedy this problem, perform the following procedure:
1. Use the SMARTsend Scan to Home Utility to create CSV files that have a maximum of
25,000 users.
2. Use the SMARTsend Scan to Home application features to import each of the CSV files
individually into the SMARTsend user database.
Note: Please ensure that the Append the users above to the users in the database option
is selected when importing multiple CSV files. Please consult Chapter 6 of the Installation
and Administration Guide for additional information on creating CSV files and importing Scan
to Home users.
Note: Please ensure that the Append the users above to the users in the database option
is selected when importing multiple CSV files. Please consult Chapter 6 of the Installation
and Administration Guide for additional information on creating CSV files and importing Scan
to Home users.
I am unable to scan to a URL destination that is an IIS folder. Why?
In order to scan to a URL destination that is an IIS folder, SMARTsend requires that the IIS folder
be configured to allow write access. When you create a new folder in IIS, the default settings are
to allow anonymous access, but with read only (no write) permissions. Please reconfigure the IIS
folder to allow write access and resubmit your job.
be configured to allow write access. When you create a new folder in IIS, the default settings are
to allow anonymous access, but with read only (no write) permissions. Please reconfigure the IIS
folder to allow write access and resubmit your job.
What versions of Netscape Navigator are supported by SMARTsend?
Netscape Navigator version 7.2 or higher is supported for viewing and configuring the
SMARTsend 2.1 site, managing devices and managing workflows.
SMARTsend 2.1 site, managing devices and managing workflows.
When I attempt to uninstall SMARTsend, I receive an IIS error and the
un-installation is not successful. Why?
un-installation is not successful. Why?
In order to successfully uninstall SMARTsend from your computer, you must have IIS installed. If
IIS was uninstalled first, please reinstall IIS and then attempt to uninstall SMARTsend again.
If you attempt to uninstall SMARTsend after IIS has been uninstalled, you will receive the error
message shown in Figure 1.
IIS was uninstalled first, please reinstall IIS and then attempt to uninstall SMARTsend again.
If you attempt to uninstall SMARTsend after IIS has been uninstalled, you will receive the error
message shown in Figure 1.
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