Xerox SmartSend Support & Software Leaflet
Overview
Application, device, and network errors can occur in a variety of situations. This guide includes
some of the common issues and Frequently Asked Questions that pertain to SMARTsend, Xerox
Multifunction Devices, and related networking issues that have been added or updated after the
release of SMARTsend 2.1
This guide should be used in addition to the SMARTsend Installation and Administration Guide
and User Guide that is installed with the application.
some of the common issues and Frequently Asked Questions that pertain to SMARTsend, Xerox
Multifunction Devices, and related networking issues that have been added or updated after the
release of SMARTsend 2.1
This guide should be used in addition to the SMARTsend Installation and Administration Guide
and User Guide that is installed with the application.
Troubleshooting a Problem
When a problem persists, document the error messages and gather information to define the
problem. The following problem-solving procedures are recommended:
• Accurately define the problem. When, where, and how does the problem occur?
• Reproduce the problem. Can the problem be reproduced consistently or is it an intermittent
problem. The following problem-solving procedures are recommended:
• Accurately define the problem. When, where, and how does the problem occur?
• Reproduce the problem. Can the problem be reproduced consistently or is it an intermittent
problem?
• Ask other users if they have encountered the problem, and keep a log to track problem
occurrences.
• Examine the data for trends and the common attributes that may be related to the problem.
For example, does the problem occur only with a specific multifunction device or on a specific
workstation or network configuration?
workstation or network configuration?
• Review the product documentation, including the README files and problem solving topics,
to see if any similar problems are documented.
If a cause and solution to the problem cannot be identified, call Xerox Customer Support to report
the error information. Provide the support representative with the documentation that you have
gathered to define the problem. Be sure to have your product Serial Number available at the time
you place the call. See Customer Support on page 1-7 of the Installation and Administration
Guide for additional information.
the error information. Provide the support representative with the documentation that you have
gathered to define the problem. Be sure to have your product Serial Number available at the time
you place the call. See Customer Support on page 1-7 of the Installation and Administration
Guide for additional information.
Additional Information
Xerox Customer Service welcomes feedback on all documentation - send feedback via e-mail to:
.
You can reach Xerox Customer Support at 1-800-821-2797 (USA),
TTY 1-800-855-2880, 1-800-939-3769 (CANADA) or at
TTY 1-800-855-2880, 1-800-939-3769 (CANADA) or at
.
Other Tips about Xerox multifunction devices are available at the following URL:
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