Xerox DigiPath Professional Production Software Support & Software Leaflet
DigiPath Customer Bulletin
THE DOCUMENT COMPANY
XEROX
ANNOUNCEMENT:
The following procedures are to be used to recover a DigiPath system in case of a failed hard drive that needs to be
replaced. Different procedures are used depending on whether or not your system is configured with an Oracle database
since TapeWare cannot automatically recover Oracle.
The following procedures are to be used to recover a DigiPath system in case of a failed hard drive that needs to be
replaced. Different procedures are used depending on whether or not your system is configured with an Oracle database
since TapeWare cannot automatically recover Oracle.
Xerox Representatives, please distribute this new process directly to customers.
For more information on how to use DigiPath Rescue and Tapeware, please refer to the following documentation:
•
DigiPath Rescue:
- Chapter 5 in the DigiPath 3.0 System Administration Guide
•
TapeWare:
- Chapter 5 in the DigiPath 3.0 System Administration Guide
- TapeWare User Guide documentation at [Start: Programs: TapeWare: TapeWare
- TapeWare User Guide documentation at [Start: Programs: TapeWare: TapeWare
Documentation: Printable Documents: TapeWare Users Guide] -or- located at
C:\Program Files \TapeWare\twusreng.pdf.
Note: Customer data backup is solely the responsibility of the customer. Xerox is not responsible for loss of
customer data. These procedures cover disaster recovery scenarios following hardware failures.
customer data. These procedures cover disaster recovery scenarios following hardware failures.
Pre-conditions - Xerox CSE / Analyst responsibility:
For all systems:
1. Ensure that the TapeWare Database Server correctly references the name of the system. The default machine
name is “My Computer” and any previous backups can only be associated with that name. Once the correct
machine name is set in TapeWare, new customer backups should be made.
machine name is set in TapeWare, new customer backups should be made.
Pre-conditions - Customer responsibility:
Note: If the pre-condition Customer backup steps are not performed, a full system recovery cannot be
achieved.
achieved.
For all systems:
1. Create a full TapeWare system backup.
a. If backing up a Document Library Server configuration:
i. Take all cabinets offline and dismount MODs prior to running DigiPath Rescue Backup.
ii. Run DigiPath Rescue Backup of your database “Attributes/Properties and configurations”.
b. For all configurations, run the xstopdgp.bat file to cycle down the DigiPath software. Select [Start:Run],
then enter e:\digipath\xstopdgp.bat in the window
c. For all configurations, perform a full TapeWare backup by selecting “Backup Local Machine” in
TapeWare.
For non-Document Library Server configurations:
1. Execute the TapeWare Disaster Recovery option to create bootable diskettes.
a. Open the TapeWare Administrator icon on your desktop.
b. Select ‘Ok’ at the login screen
c. Select the ‘Disaster Recovery’ option in the main TapeWare window.
d. Select the ‘Make Diskettes’ option and follow the instructions to create the bootable floppies.
b. Select ‘Ok’ at the login screen
c. Select the ‘Disaster Recovery’ option in the main TapeWare window.
d. Select the ‘Make Diskettes’ option and follow the instructions to create the bootable floppies.
Title: Disaster Recovery Procedures for DigiPath 3.0 and 4.x releases
Bulletin Number:
Distribution Date:
Expiration:
DigiPath 75
1/04
Next release
Configuration: DigiPath 3.0 and 4.x
Release: DigiPath 3.0 and 4.x