Xerox CentreWare for HP OpenView Support & Software User Guide

TM

 

 

If you have problems after you have installed CentreWare

TM

 for HP OpenView NNM, consult the 

table below. 
 

 

Installation gives a 

message box reading 

“HP OpenView demand 

level is not set to All 

Levels. Please exit the 

setup, set the demand 

level 

to All Levels from the NNM 

GUI and then proceed 

with 
setup proces

s

.” and then 

exits. Windows only. 

The Demand level of the NNM
application is not set to the 
appropriate value. 

 

1. Before running the CentreWare

™ install, 

open the NNM GUI. 

2. From the menu bar, click Map-

>Properties.   It will open a new window 
named “Map Properties”. 

3. Click on the “Applications” tab, select IP 

Map from the List Box and press the 
button labeled “Configure for this map”. 

4. Highlight the field named On-Demand. 

5. Select “All Levels”. 

6. Click the “Verify” button, and upon 

verification, press the “OK” button. 

7. On the “Map Properties” click the “OK” 

button. It performs some configuration. 

8. After the NNM completes configuration, 

close the NNM window. 

9.  Begin the installation again. 

 

A Xerox device is not 
discovered. 

The SNMP agent is not 
working properly in the node.
 
There is a problem with the 
network connectivity. 
 
The Network in which the 
Device exists is unmanaged. 

Ping the Xerox device. 
 
 
Ping the Xerox device. 
 
 
Contact the Network Administrator. 

A Xerox device is still not 
discovered. 

The sysObjectId entry in the 
oid_to_sym , or  oid_to_type  
is missing. 

Make the sysObjectId entries in each file 
using the proper format. 

Icon on the map is not the 

The object’s SysObjectId in 

1. Verify the sysObjectId entries in the 

 

    ™