Cisco Cisco Clean Access 3.5

Until you enter the license file for the Clean Access Manager, you will not be redirected to the 
admin user login page of the web admin console. 

You cannot remove individual FlexLM license files. To remove a file, you must remove all license 
files. 

Once installed, a permanent FlexLM license overrides an evaluation FlexLM license. 

Once installed, FlexLM licenses (either permanent or evaluation) override legacy license keys (even 
though the legacy key is still installed).

When an evaluation FlexLM expires, or is removed, an existing legacy license key will again take 
effect. 

Go to Administration > CCA Manager > Licensing

To change the license key for releases prior to release 3.5, copy the license key to the Product 
License Key field, then click Apply Key.

The Support Logs page on the Clean Access Manager is intended to facilitate TAC support when a 
customer has issues. The Support Logs page allows administrators to combine a variety of system logs 
(such as information on open files, open handles, and packages) into one tarball that can be sent to TAC 
to be included in the support case. Administrators should download these support logs when sending 
their customer support request as follows:

Go to Administration > CCA Manager > Support Logs

Click the Download button to download the cam_logs.tar.gz file to your local computer. 

Send this .tar.gz file with your customer support request.