Cisco Cisco Expressway Maintenance Manual
Groups belonged to
Access permissions granted
Administrators and Region B
read-write access to the API interface, but no web interface access
Administrators and Region C
read-write access to the web and API interfaces
Region A only
read-only access to the web interface and no API access
Resetting Forgotten Passwords
You can reset any account password by logging in to the Expressway as the default admin account or as any other
administrator account that has read-write access. If this is not possible you can reset the admin or root password via
the console.
administrator account that has read-write access. If this is not possible you can reset the admin or root password via
the console.
Changing an Administrator Account Password via GUI
You can change the password for the default administrator account and for additional local administrator accounts.
Go to Users > Administrator accounts. Under Actions for the relevant administrator account, click Change
password.
password.
A new page is displayed, where you can change the password for the selected administrator. Enter the new
password and confirm it. You must also enter the password for the administrator account with which you are currently
logged in to authorize the password change.
password and confirm it. You must also enter the password for the administrator account with which you are currently
logged in to authorize the password change.
Resetting Root or Admin Password via Serial Connection
On a hardware Expressway, reset the admin or root password as follows:
1.
Connect a PC to the Expressway using the serial cable. Serial port / console access is always enabled for one
minute following a restart, even if it is normally disabled.
minute following a restart, even if it is normally disabled.
2.
Restart the Expressway.
3.
Log in from the PC with the username pwrec. No password is required.
4.
If the administrator account authentication source is set to Remote, you are given the option to change the
setting to Both; this will allow local administrator accounts to access the system.
setting to Both; this will allow local administrator accounts to access the system.
5.
Select the account (root or admin) whose password you want to change.
6.
You will be prompted for a new password.
The pwrec account is only active for one minute following a restart. After that time you will have to restart the system
again to change the password.
again to change the password.
Resetting Root or Admin Password via vSphere
If you have forgotten the password for either an administrator account or the root account and you are using a VM
(Virtual Machine) Expressway, you can reset it using the following procedure:
(Virtual Machine) Expressway, you can reset it using the following procedure:
1.
Open the vSphere client.
2.
Click on the link Launch Console.
2.
Reboot the Expressway.
3.
In the vSphere console log in with the username
pwrec
. No password is required.
4.
When prompted, select the account (root or the username of the administrator account) whose password you
want to change.
want to change.
5.
You will be prompted for a new password.
The pwrec account is only active for one minute following a reboot. After that time you will have to reboot the system
again to reset the password.
again to reset the password.
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Cisco Expressway Administrator Guide