Cisco Cisco Expressway Maintenance Manual
Each alarm is identified by a 5-digit Alarm ID, shown in the rightmost column in the alarms list. The alarms are
grouped into categories as follows:
grouped into categories as follows:
Alarm ID prefix
Category
10nnn
Hardware issues
15nnn
Software issues
20nnn
Cluster-related issues
25nnn
Network and network services settings
30nnn
Licensing / resources / option keys
35nnn
External applications and services (such as policy services or LDAP/AD configuration)
40nnn
Security issues (such as certificates, passwords or insecure configuration)
45nnn
General Expressway configuration issues
55nnn
B2BUA issues
6nnnn
Cloud Extensions issues
All alarms raised on the Expressway are also raised as Cisco TMS tickets. All the attributes of an alarm (its ID, severity
and so on) are included in the information sent to Cisco TMS.
and so on) are included in the information sent to Cisco TMS.
Alarms are dealt with by clicking each Action hyperlink and making the necessary configuration changes to resolve
the problem.
the problem.
Acknowledging an alarm (by selecting an alarm and clicking on the Acknowledge button) removes the alarm icon
from the web UI, but the alarm will still be listed on the Alarms page with a status of Acknowledged. If a new alarm
occurs, the alarm icon will reappear.
from the web UI, but the alarm will still be listed on the Alarms page with a status of Acknowledged. If a new alarm
occurs, the alarm icon will reappear.
■
You cannot delete alarms from the Alarms page. Alarms are removed by the Expressway only after the
required action or configuration change has been made.
required action or configuration change has been made.
■
After a restart of the Expressway, any Acknowledged alarms that are still in place on the Expressway will
reappear with a status of New, and must be re-acknowledged.
reappear with a status of New, and must be re-acknowledged.
■
The display indicates when the alarm was first and last raised since the Expressway was last restarted.
■
If your Expressway is a part of a cluster, the Alarms page shows all of the alarms raised by any of the cluster
peers. However, you can acknowledge only those alarms that have been raised by the "current" peer (the
peer to which you are currently logged in to as an administrator).
peers. However, you can acknowledge only those alarms that have been raised by the "current" peer (the
peer to which you are currently logged in to as an administrator).
■
You can click the Alarm ID to generate a filtered view of the Event Log, showing all occurrences of when that
alarm has been raised and lowered.
alarm has been raised and lowered.
for further information about the specific alarms that can be raised.
Logs
Event Log
The Event Log page (Status > Logs > Event Log) lets you view and search the Event Log, which is a list of the events
that have occurred on your system since the last upgrade.
that have occurred on your system since the last upgrade.
The Event Log holds a maximum of 2GB of data; when this size is reached, the oldest entries are overwritten.
However, only the first 50MB of Event Log data can be displayed through the web interface.
However, only the first 50MB of Event Log data can be displayed through the web interface.
Filtering the Event Log
The Filter section lets you filter the Event Log. It is displayed only if there is more than one page of information to
display. Log pages show 1000 records per page.
display. Log pages show 1000 records per page.
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Cisco Expressway Administrator Guide