Cisco Cisco Computer Telephony Integration OS 8.5

CTI OS Release 7.1(1) now supports the running of CTI OS Desktop applications 
within a Citrix MetaFrame Presentation Server 4.0 or a Microsoft Terminal 
Services (MTS) environment. The Citrix MetaFrame Presentation Server permits 
hosting of several concurrent client applications simultaneously. This hosted 
environment reduces the deployment and software maintenance burden on CTI 
OS administrators and corporate information technology (IT) teams.

This document is intended to guide a Citrix or MTS administrator through the 
installation and configuration of Cisco CTI OS Release 7.1(1) in a Citrix 
MetaFrame Presentation Server 4.0 or Microsoft Terminal Services environment. 

The following limitations apply to Cisco CTI OS integrations with the Citrix 
MetaFrame Presentation Server.

Versions of Citrix MetaFrame Presentation Server prior to Version 4.0 are not 
supported. Earlier versions have limitations for publishing Microsoft .NET 
based applications.

CTI OS Java CIL client applications are only supported on Citrix MetaFrame 
Presentation Server 4.0 for the Windows platform. There is no planned 
support for Citrix MetaFrame Presentation Server 4.0 on UNIX.

CTI OS Client Desktop sounds such as dial tones and DTMF tones are not 
audible.

The following limitations apply to Cisco CTI OS integrations with the Microsoft 
Terminal Services 

Versions of Microsoft Terminal Services  prior to MTS Windows 2000 
Server  are not supported.