Cisco Cisco Agent Desktop 8.0 Technical References
Cisco Agent Desktop—Browser Edition Problems
November 2006
233
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Check the CAD Configuration Setup utility on the BIPPA server
to see if the externally visible names or IP addresses specified for
the CAD-BE Servers are correct. They must be the same as ones
used in the CAD-BE URL. If changes are made to the settings in
CAD Configuration Setup, the BIPPA service(s) must be
restarted for the changes to take effect.
to see if the externally visible names or IP addresses specified for
the CAD-BE Servers are correct. They must be the same as ones
used in the CAD-BE URL. If changes are made to the settings in
CAD Configuration Setup, the BIPPA service(s) must be
restarted for the changes to take effect.
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Make sure port 59012 is not blocked from the client or server
computer.
computer.
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On a nonredundant system, if the LRM service is down, then the
IP Phone Agent service will become standby. Restart the LRM
service.
IP Phone Agent service will become standby. Restart the LRM
service.
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IP Phone Agent service will not become active until the CAD
Configuration Setup utility has run successfully. Complete all
windows in the CAD Configuration Setup utility.
Configuration Setup utility has run successfully. Complete all
windows in the CAD Configuration Setup utility.
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Desktop Administrator, Agent Desktop, or Supervisor Desktop
was installed on the same computer as the CAD services. They
clear a registry key (IOR Hostname under Site Setup) required
by the IP Phone Agent service. Set the registry to the IP address
of the CAD services computer.
was installed on the same computer as the CAD services. They
clear a registry key (IOR Hostname under Site Setup) required
by the IP Phone Agent service. Set the registry to the IP address
of the CAD services computer.
Problem
When starting up CAD-BE, the Java Runtime Environment installation
begins.
begins.
Solution
The agent is running CAD-BE on a computer where the Java Runtime
Environment is not installed. Once JRE is installed, this will not happen
again. Allow the JRE installation to complete, after which CAD-BE will
start normally.
Environment is not installed. Once JRE is installed, this will not happen
again. Allow the JRE installation to complete, after which CAD-BE will
start normally.
Problem
When starting up CAD-BE, the browser displays the following
message: “This site might require the following ActiveX control 'J2SE
Runtime Environment 5.0 Update 6' from 'Sun Microsystems, Inc.'.
Click here to install…”
message: “This site might require the following ActiveX control 'J2SE
Runtime Environment 5.0 Update 6' from 'Sun Microsystems, Inc.'.
Click here to install…”
Solution
The agent is running CAD-BE on a computer where the Java Runtime
Environment is not installed. The browser's security settings prevent
the browser from automatically installing the Java Runtime Environment.
See the Cisco CAD Installation Guide for the correct Internet Explorer
settings. When the settings are correct, restart CAD-BE.
Environment is not installed. The browser's security settings prevent
the browser from automatically installing the Java Runtime Environment.
See the Cisco CAD Installation Guide for the correct Internet Explorer
settings. When the settings are correct, restart CAD-BE.