Cisco Cisco Web Security Appliance S670 Troubleshooting Guide
WSA and GoToMeeting Connection Problems
Document ID: 117808
Contributed by Vladimir Sousa and Zack Shaikh, Cisco TAC Engineers.
Jun 12, 2014
Jun 12, 2014
Contents
Introduction
Prerequisites
Requirements
Components Used
Problem
Solution
Prerequisites
Requirements
Components Used
Problem
Solution
Introduction
This document describes a problem where Citrix GoToMeeting does not connect through the Cisco Web
Security Appliance (WSA).
Security Appliance (WSA).
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco WSA
•
Citrix GoToMeeting
•
Note: This document assumes that the Cisco WSA is deployed in transparent mode.
Components Used
The information in this document is based on these hardware and software versions:
Cisco WSA Versions 7.x and 8.x
•
Citrix GoToMeeting Versions 5 and later
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Note: This document references software that is not maintained or supported by Cisco. The information is
provided as a courtesy for your convenience. For further assistance, please contact the software vendor.
provided as a courtesy for your convenience. For further assistance, please contact the software vendor.
Problem
When the Cisco WSA is used in a transparent proxy deployment, Citrix GoToMeeting does not connect
through the WSA. Also, when you configure GoToMeeting for the HTTPS passthrough action in the
Decryption Policies, it has no effect.
through the WSA. Also, when you configure GoToMeeting for the HTTPS passthrough action in the
Decryption Policies, it has no effect.