Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Appendix B Obtaining Logs for Support
Taking CTI Toolkit Logs
Taking CTI Toolkit Logs
The trace log name and location for client processes can be found under the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.
\CTIOS\Logging\TraceFileName
The default filename is CTIOSClientLog. Logfiles are created using the convention
<TraceFileName>.<username>.mmdd.hhmmss.log. The files will be created in the current directory of
the executing program, such as the directory into which the AgentDesktop is installed. You can provide
a fully qualified path for the TraceFileName if you wish to store the files in a different location. For
example, setting the value to "C:\Temp\CTIOSClientLog" would put the logfiles in the directory
"C:\Temp" using the naming convention CTI OSClientLog.<username>.mmdd.hhmmss.log. Client trace
files are simple ASCII text and can be opened with a conventional text editor such as Notepad.
<TraceFileName>.<username>.mmdd.hhmmss.log. The files will be created in the current directory of
the executing program, such as the directory into which the AgentDesktop is installed. You can provide
a fully qualified path for the TraceFileName if you wish to store the files in a different location. For
example, setting the value to "C:\Temp\CTIOSClientLog" would put the logfiles in the directory
"C:\Temp" using the naming convention CTI OSClientLog.<username>.mmdd.hhmmss.log. Client trace
files are simple ASCII text and can be opened with a conventional text editor such as Notepad.
How to Set Trace Levels
Trace levels for client processes, such as the AgentDesktop phone, can be found in the registry under:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.
\CTIOSTracing\TraceMask
Warning
The default value for the trace masks is 0x40000307. Changing this value can have a serious impact
on client performance. It should only be modified by experienced field personnel or at the request of
Cisco support personnel.
on client performance. It should only be modified by experienced field personnel or at the request of
Cisco support personnel.